Internal Communications and Learning Specialist

Vpfw; Virginia; Hybrid; USD 65,000 - 90,000; Full time

Job summary

Vpfw in Virginia is seeking an Internal Communications & Learning Specialist to manage SharePoint intranet, create digital content, training videos, and educational resources to empower employees.

You will collaborate with Operations, Clinical, IT and HR to identify training initiatives, develop EMR PDFs, and ensure information is accurate and engaging across the organization.

Qualifications

• Experience in internal communications, learning and development, or instructional design.
• Proven ability to develop training materials and educational resources.
• Strong MS 365 suite knowledge including SharePoint, Teams and OneDrive.

Responsibilities

• Administer SharePoint intranet, ensure content is consistent, usable, brand-aligned, and compliant.
• Design and maintain SharePoint sites, pages, libraries, and department centers.
• Publish internal announcements, policies, forms, trainings, newsletters, updates.
• Organize digital libraries, keep content current and easy to navigate.
• Create and edit training videos and instructional materials for onboarding and development.
• Develop quick guides, tip sheets, job aids, e-learning modules, and manuals.
• Collaborate with Operations, Clinical, IT and HR to identify training needs.
• Maintain digital PDFs for EMR system (ModMed) supporting workflows.
• Troubleshoot issues; escalate complex problems to IT partner as needed.
• Stay current on Microsoft 365 and digital communication best practices.

Skills

Internal communications

Learning & development

Instructional design

SharePoint administration

Microsoft 365

Education

Bachelor's degree

Tools

SharePoint

Teams

OneDrive

Adobe Creative Cloud

Canva

Job description

Description

The Internal Communications & Learning Specialist supports the organization's internal communications and employee learning initiatives by managing SharePoint and the company intranet, creating digital content, producing training videos, and developing educational resources. This role helps ensure employees have access to accurate information, engaging training materials, and user-friendly collaboration tools.

Responsibilities

• Serve as administrator for the organization's SharePoint intranet, monitoring content for consistency, usability, branding, and compliance with organizational standards.
• Design, develop, maintain, and continuously improve SharePoint sites, pages, document libraries, and departmental resource centers.
• Publish internal announcements, policies, procedures, forms, trainings, newsletters, and other organizational updates.
• Organize and maintain digital content libraries and document repositories, ensuring content is current, accurate versions, and easy to navigate.
• Create and edit engaging training videos and other instructional materials that support onboarding, employee development, and ongoing departmental education.
• Develop instructional videos, quick reference guides, tip sheets, job aids, e-learning modules, and user manuals.
• Collaborate with Operations, Clinical, IT and HR department leadership with identifying employee training initiatives and technology adoption.
• Develop and maintain digital PDF documents for EMR system (ModMed) to support clinical and patient workflows.
• Troubleshoot SharePoint and document-related issues and escalation more complex issues to third-party IT solutions partner, as needed.
• Stay informed on Microsoft 365 and digital communication best practices.

Requirements

• Bachelor's degree in Communications, Marketing, Business, Information Technology, Instructional Design, or a related field preferred but not required.
• One to two years of experience in internal communications, learning and development, instructional design, SharePoint administration, or related experience strongly preferred.
• Demonstrated experience developing training materials, instructional content, or educational resources.
• Working knowledge of Microsoft 365 applications, including SharePoint, Teams, and OneDrive.
• Experience with Adobe Acrobat, Adobe Creative Cloud, Canva, or similar content development software.
• Experience creating digital learning materials, training videos, presentations, and visual communications.
• Excellent written, verbal, and visual communication skills with pristine attention to detail.
• Strong organizational and project management skills with the ability to manage multiple projects simultaneously.
• Ability to manage multiple priorities and work collaboratively across multifunctional teams.