Internal Communications and Learning Specialist

Newsletter Jobs; Richmond (VA); On-site; USD 52,000 - 76,000; Full time

Job summary

Newsletter Jobs is seeking an Internal Communications & Learning Specialist to manage SharePoint intranet, develop training content, and produce instructional videos. You will collaborate with Operations, IT, HR, and Clinical leadership to identify training needs and promote knowledge sharing.

The role focuses on creating accessible learning materials, maintaining digital resources, and ensuring up-to-date information across the org. Richmond, VA-based on-site position with growth opportunities.

Qualifications

• Bachelor's degree preferred but not required.
• 1–2 years of internal communications or learning and development experience preferred.
• Experience developing training materials or educational resources.
• Working knowledge of Microsoft 365 applications including SharePoint, Teams, OneDrive.
• Experience creating digital learning materials and training videos.
• Excellent written, verbal, and visual communication skills.
• Strong organizational and project management skills and ability to manage multiple projects.
• Ability to collaborate across multifunctional teams.

Responsibilities

• Administer SharePoint intranet; monitor content for consistency, usability, branding and compliance.
• Design, develop, maintain, and improve SharePoint sites, libraries, and resource centers.
• Publish internal announcements, policies, forms, trainings, newsletters and updates.
• Organize digital content libraries and repositories; ensure current content and easy navigation.
• Create and edit training videos and instructional materials for onboarding and development.
• Develop e-learning modules, quick reference guides, and job aids.
• Collaborate with Operations, Clinical, IT and HR leadership on training initiatives and tech adoption.
• Maintain digital PDFs for EMR system (ModMed) supporting workflows.
• Troubleshoot SharePoint issues and escalate to IT partner as needed.
• Stay informed on Microsoft 365 and digital communication best practices.

Skills

SharePoint administration

Microsoft 365

Content development

Video production

Instructional design

Digital asset management

Project management

Written communication

Collaboration

Adobe Creative Cloud

Education

Bachelor's degree in Communications, Marketing, IT, or related field

Tools

Adobe Acrobat

Canva

Job description

Description

The Internal Communications & Learning Specialist supports the organization's internal communications and employee learning initiatives by managing SharePoint and the company intranet, creating digital content, producing training videos, and developing educational resources. This role helps ensure employees have access to accurate information, engaging training materials, and user-friendly collaboration tools.

Responsibilities

• Serve as administrator for the organization's SharePoint intranet, monitoring content for consistency, usability, branding, and compliance with organizational standards.
• Design, develop, maintain, and continuously improve SharePoint sites, pages, document libraries, and departmental resource centers.
• Publish internal announcements, policies, procedures, forms, trainings, newsletters, and other organizational updates.
• Organize and maintain digital content libraries and document repositories, ensuring content is current, accurate versions, and easy to navigate.
• Create and edit engaging training videos and other instructional materials that support onboarding, employee development, and ongoing departmental education.
• Develop instructional videos, quick reference guides, tip sheets, job aids, e-learning modules, and user manuals.
• Collaborate with Operations, Clinical, IT and HR department leadership with identifying employee training initiatives and technology adoption.
• Develop and maintain digital PDF documents for EMR system (ModMed) to support clinical and patient workflows.
• Troubleshoot SharePoint and document-related issues and elevate complex issues to third-party IT solutions partner, as needed.
• Stay informed on Microsoft 365 and digital communication best practices.

Requirements

• Bachelor's degree in Communications, Marketing, Business, Information Technology, Instructional Design, or a related field preferred but not required.
• One to two years of experience in internal communications, learning and development, instructional design, SharePoint administration, or related experience strongly preferred.
• Demonstrated experience developing training materials, instructional content, or educational resources.
• Working knowledge of Microsoft 365 applications, including SharePoint, Teams, and OneDrive.
• Experience with Adobe Acrobat, Adobe Creative Cloud, Canva, or similar content development software.
• Experience creating digital learning materials, training videos, presentations, and visual communications.
• Excellent written, verbal, and visual communication skills with pristine attention to detail.
• Strong organizational and project management skills with the ability to manage multiple projects simultaneously.
• Ability to manage multiple priorities and work collaboratively across multifunctional teams.