Internal Account Manager (Floorplan)

Socket.dev; Ipswich (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

Socket.dev in Ipswich, MA is seeking an ambitious Internal Account Manager to drive growth across our automotive floorplan business, partnering with dealership networks to onboard and expand the customer base.

You will work desk-based with our floorplan operations team to educate partners, monitor accounts, and coordinate collections, risk review, and day-to-day dealership needs, while building strong relationships.

Qualifications

• 1–3+ years in account management, customer service, collections, or operations.
• Experience in automotive finance or dealership operations is a major plus.
• Comfortable navigating CRM platforms and portfolio tools.

Responsibilities

• Audit reconciliation and asset tracking for floorplan inventories.
• Manage collections and portfolio needs, serving as primary dealer contact.
• Assess risks and support decision-making to minimize financial risk.

Skills

Account management

CRM platforms

Phone communication

Multitasking

Problem solving

Portuguese

Spanish

Tools

CRM software

Job description

We are seeking an ambitious Internal Account Manager to join our team and drive growth across our automotive floorplan business while serving as a trusted partner to our dealership network.

Operating as a desk‑based sales and account specialist, you will leverage strong interpersonal skills and a proven sales aptitude to prospect, onboard, and establish relationships with new auto dealerships. In addition to expansion efforts, you will work hand‑in‑hand with our floorplan operations team to educate partners, manage credit utilization, and support day‑to‑day dealership account needs. Your proactive outreach and operational coordination will directly expand our dealer network and strengthen brand awareness in the commercial auto finance space.

Key Responsibilities

• Audit Reconciliation & Asset Tracking: Review and reconcile third‑party floorplan inventory audit reports.
• Collections & Portfolio Management: Monitor daily account standings to ensure dealership payments are submitted on time. Serve as the primary point of contact for dealer partners, ensuring a high level of customer satisfaction with our floorplan services.
• Risk Management & Decision‑Making: Assess situational risks across the portfolio and make grounded operational decisions to minimize financial risk.

Qualifications & Requirements

• Experience: 1–3+ years in account management, customer service, collections, or operations (experience in automotive finance, floorplanning, or dealership operations is a major plus). Comfortable navigating CRM platforms and portfolio management tools.
• Communication Skills: Professional, clear, and assertive phone and written communication; comfortable conducting firm collection calls while maintaining positive client relationships.
• Multitasking Ability: Exceptional organization and time‑management skills with the ability to manage multiple priorities simultaneously in a dynamic setting.
• Problem‑Solving & Risk Assessment: Strong critical thinking skills with a proven track record of making sound, risk‑conscious decisions.
• Language Skills: Multilingual candidates are a plus, particularly fluency in Portuguese and/or Spanish.