Intern: Technical Support Services (Spring 2027)

Mack Trucks; Greensboro (NC); On-site; USD 23,000 - 63,000; Full time

Benefits offered by this job

Housing assistance

Career opportunities

Training and personal development

Job summary

Mack Trucks is offering an internship focused on supporting Technical Services projects to improve uptime and customer satisfaction. You will engage with dealer networks, learn product details, and contribute to technical trainings while coordinating with multiple teams.

Ideal candidates are pursuing an Associate's Degree in Diesel/Automotive/Engineering Technology, with 2+ years in heavy truck electronics, and a GPA of 2.75 or higher.

Qualifications

• Pursuing an Associate's Degree in Diesel/Automotive/Engineering Technology or equivalent field/technical experience.
• 2+ years of experience in heavy truck electronics and engine diagnostics preferred.
• Spring interns may work up to 30 hours per week.
• Must be in good academic standing with a cumulative GPA of at least 2.75.

Responsibilities

• Support and communicate project deliverables and milestones as directed by the Technical Service Manager.
• Maintain high-quality output and ensure repeatable results for dealers and customers.
• Document technical requirements with TSM and Training Manager for stakeholders across teams.
• Support hands-on product trainings and learn product details for dealer/customer needs.
• Present final internship project to Uptime Operations showing value to internal teams and customers.

Skills

Technical troubleshooting

Analytical thinking

Stakeholder communication

Process improvement

Computer skills

Mechanical function

Education

Associate's Degree in Diesel/Automotive/Engineering Technology

Job description

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:

• Support and Communicate Project deliverables: Achieve technical project timelines, milestones and deliverables as directed by Technical Service Manager (TSM). Support TSM in communications regarding project statuses to stakeholders.
• Maintain a focus on high-quality output: Support technical deliveries as they relate to our products and provide predictable, repeatable outcomes for dealers and customers. Adoption of an outside in perspective as it relates to meeting dealer and customer requirements.
• Document technical requirements and outcomes: Work with Technical Service Manager and Technical Training Manager to learn and deliver product information to applicable stakeholders across Uptime Operations, Customer Support and Trucks Technology teams.
• Engagement in Training Activities: Support and participate in hands on product trainings and provide feedback for improvement. Learn product details and problem-solving techniques on behalf of a dealer/customer. Understand dealer network requirements as they relate to product support. Work with Technical Support Services leadership to identify additional areas of technical interest to ensure meaningful experience and learnings related to educational and business goals.
• Project completion: Provide final presentation of assigned project at the end of the internship to Uptime Operations teams that demonstrates value for internal teams as well as dealer/customer.

What You Will Do

Mission/Purpose of the Job

The purpose of this internship is to support Technical Services projects as they relate to uptime of our products for our customers via dealer technical support. It will coordinate and support technical activities/ projects from initiation through completion while interacting with technical teams and business stakeholders. The goals are to deliver high-quality, proactive services in partnership with the dealer network and drive our strategic goal of being #1 in customer satisfaction for our products and in our services support.

This internship will support activities for both Mack and Volvo brands, creating an aftermarket competitive advantage with a focus on reducing customer downtime and strengthening key deliverables for Uptime initiatives.

Key Skills For This Role

• Technical troubleshooting and problem-solving
• Quality solving and analytical thinking
• Stakeholder communication
• Process improvement
• Computer skills
• Mechanical Function and Design

Requirements

• Pursuing an Associate's Degree in Diesel/Automotive/Engineering Technology or equivalent field/technical experience (Heavy Duty Truck/Diesel).
• 2 or more years of experience in heavy truck electronics and engine diagnostics preferred.
• Demonstrated Customer Service/Experience focus is a plus.
• Spring interns may work up to 30 hours per week.
• Must be in good academic standing with a cumulative GPA of at least 2.75.

At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company’s growth. For all intern and co‑op positions, the hourly range is set at $17.00 - $46.00. The hourly rate for these roles is determined by several factors including, but not limited to, geographic location, academic classification, and degree seeking area of study. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.

We also offer the following benefits to interns and co‑ops:

• Housing assistance, when applicable
• Countless career opportunities / internal mobility across our global organization
• Training and personal development

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.

We value your data privacy and therefore do not accept applications via mail.

Who We Are And What We Believe In

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

Founded in 1900, Mack Trucks is an iconic brand that embodies the American spirit: pioneering, hard‑working, authentic and ambitious. Mack trucks are recognized around the world as “The American Truck You Can Count On,” thanks to our durable, reliable and application‑driven vehicles that get the job done.

Volvo Trucks, founded in Sweden in the late 1920s, is a brand centered around innovating for people – to make life easier, better, and safer. We are determined to lead the way towards a sustainable transport industry, in which we are equally determined for our customers to be successful and stay in the forefront.

By joining our North American Group Truck brands (Volvo & Mack), you will be part of a global and diverse team, where we work with passion, we trust each other, and we embrace change to stay ahead. By working together, we can provide innovative solutions that add value over time and help us create the world we want to live in.