Intern - Junior Enterprise Site Support Engineer

Echo Global Logistics; York (York County); On-site; USD 42,000 - 52,000; Full time

Job summary

ITS Logistics is hiring an IT Support Representative for our Enterprise Site Support Team in York, PA. You will handle tier I and II desktop support, provide hands-on deskside assistance, and support cloud users. This is an on-site role with no hybrid/remote option.

We value troubleshooters who learn quickly and collaborate well with teammates to resolve issues efficiently. The ideal candidate has experience with Windows, Microsoft 365, AzureAD, and strong customer service skills.

Qualifications

• Strong working knowledge of computer hardware & software including desktops, laptops, printers, networks.

Responsibilities

• Works on technology issues with varying complexity requiring analysis of situation, process or data.
• Follows troubleshooting methodology to identify symptoms, scope, cause and solution.
• Communicates status of reported problems to necessary parties.
• Exhibits sound judgment considering existing system functionality and policies to determine actions.
• Develops action plans for self and seeks opportunities for improvement.
• Documents troubleshooting steps and resolutions in tickets for future review.

Skills

Windows

Microsoft 365

Azure AD

Troubleshooting

Customer service

Desktop support

Desktops, Laptops, Printers

Tools

Diagnostics tools

Ticketing system

Job description

We have an immediate opening for a IT Support Representative in our Enterprise Site Support Team at the ITS office in York, PA. This position will handle tier I and tier II desktop support, technical user support, deskside support, and cloud user support. This is an exciting opportunity for a candidate with a working knowledge of the IT industry, a strong desire to learn and grow and a knack for troubleshooting. This position will work on support requests from employees experiencing various issues with their computers, software and other peripheral equipment. Issue resolution may involve the use of diagnostic and work order tracking tools as well as require the individual to provide hands-on support at the desktop. Note that this is an on-site opportunity. A hybrid or remote workforce will not be considered for this position.

About Its Logistics

Are you ready to unleash your potential and be a part of one of the fastest growing, exciting, logistics companies in the US? ITS Logistics is a premier Third-Party Logistics company that provides creative supply chain solutions. With the highest level of service, unmatched industry experience and work ethic, and a laser focus on innovation and technology-our purpose is to improve the quality of life by delivering excellence in everything we do.

At ITS, we invest in your personal and professional growth, providing the tools, resources, and support you need to unleash your full potential, collaborate with like-minded teammates, and seize limitless opportunities. By joining our all-star team, you will be part of an organization that values your unique skills, encourages your drive for excellence, and recognizes your unwavering commitment to achieving our shared goals.

We empower our team members to become champions in their respective fields by nurturing a culture of collaboration, competition, and unyielding resilience. We believe that together, we can conquer any challenge and achieve remarkable victories. Want to learn more about ITS Logistics? Check out our website! www.its4logistics.com.

Principle Accountabilities

• Works on technology issues with varying complexity where the analysis of the situation, business process or data requires thorough review and investigation.
• Ability to follow troubleshooting methodology to identify the symptoms, scope, cause, and solution to IT issues.
• Effectively communicate status of reported problems to all necessary parties.
• Exercises solid judgment with consideration of existing system functionality, business processes, defined policies and procedures to determine appropriate courses of action and solutions.
• Develops action plans for self; Looks for and takes advantage of opportunities for improvement.
• Documents troubleshooting steps, communications, and resolution details in tickets for future review.

About The Requirements

The ideal candidate will be a highly motivated and self-directed individual who possesses a strong working knowledge of computer hardware & software, including Desktops, Laptops, Printers, networks, etc. Technologies certification is a plus. Additional requirements include:

Desired Technical Skills

• Working knowledge of Microsoft Windows desktop systems.
• Working knowledge of Microsoft365 including Exchange, OneDrive, Teams, and Office Applications.
• Working knowledge of Azure hosted environments, and Entra (AzureAD) as well as legacy Active Directory and Windows server technologies.
• Ability to absorb and retain information quickly.
• Strong attention to detail.
• Prior Help desk experience is a plus.
• Working knowledge of Microsoft Intune is a plus.

People Skills

• The ability to present information in a user-friendly language.
• Exceptional customer service skills.
• Experience working in a team-oriented collaborative environment.
• Strong interpersonal, verbal, and written communication skills.
• Excellent telephone communication skills.

Work Environment/Physical Demands Summary

This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit, talk, or hear.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.

Benefits

For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers.