Customer Service Representative

ITS Logistics, LLC; Sparks (NV); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Professional development opportunities

Collaborative team environment

Job summary

A leading logistics company is seeking an Account Specialist to manage client accounts and maintain strong relationships. The role involves anticipating client needs, assisting in order processing, and effective communication with various teams. The ideal candidate should have proficiency in MS Office, excellent communication skills, and the ability to manage multiple priorities. This position offers opportunities for personal and professional growth within a dynamic team environment.

Qualifications

• Proficiency with MS Office Suite (Word, Excel, Outlook).
• Excellent verbal and written communication skills are required.
• Must possess diagnostic and resolution skills for problems.
• Strong work ethic and a positive attitude are essential.
• Ability to manage multiple priorities simultaneously.

Responsibilities

• Oversee one or more client accounts and anticipate their needs.
• Assist in order processing using various software platforms.
• Communicate client needs to warehouse and administrative teams.
• Maintain documented standard operating procedures for clients.

Skills

Proficiency with MS Office Suite

Excellent verbal and written communication

Problem diagnosis and resolution skills

Strong work ethic

Positive attitude

Ability to work autonomously

Ability to manage multiple priorities

Tools

WMS

Job description

Are you ready to unleash your potential and be a part of one of the fastest growing, exciting, logistics companies in the US? ITS Logistics is a premier Third-Party Logistics company that provides creative supply chain solutions. With the highest level of service, unmatched industry experience and work ethic, and a laser focus on innovation and technology–our purpose is to improve the quality of life by delivering excellence in everything we do.

At ITS, we invest in your personal and professional growth, providing the tools, resources, and support you need to unleash your full potential, collaborate with like-minded teammates, and seize limitless opportunities. By joining our all-star team, you will be part of an organization that values your unique skills, encourages your drive for excellence, and recognizes your unwavering commitment to achieving our shared goals.

We empower our team members to become champions in their respective fields by nurturing a culture of collaboration, competition, and unyielding resilience. We believe that together, we can conquer any challenge and achieve remarkable victories.

The Account Specialist is the face of the Company for our clients. Account Specialists are responsible for maintaining great working relationships with our clients and handling their day-to-day business needs and questions.

Principle Accountabilities

• Oversee one or several client accounts, work in good faith to anticipate client needs and provide proactive insight and solutions to the client’s business needs and challenges
• Assist in order processing, leveraging several different software platforms and methods
• Control effective communications for your account(s) by acting as a liaison between your client(s) and various warehouse and administrative teams. This includes:
• Communication of inbound/outbound demand and unique client needs
• Working with ITS’ Fleet and Asset-lite Brokerage to better serve your client(s)
• Providing consistent and professional communication to clients
• Understand and act in accordance with client contracts, perform basic billing and auditing
• Assist in maintaining documented standard operating procedures specific to your client(s)

Position Requirements

Requirements for this position include, but are not limited to:

• Proficiency with MS Office Suite (Word, Excel, Outlook, etc.), experience with a WMS preferred
• Excellent verbal and written skills (phone etiquette and fluency in English required)
• Must possess excellent problem diagnosis and resolution skills
• Strong work ethic and a positive attitude
• Ability to work with a high degree of autonomy
• Ability to manage the demands of multiple priorities simultaneously

As set forth in ITS Logistics, LLC’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.