Student Associate - Junior Enterprise Site Support Engineer

Echo Global Logistics, Inc; Reno (NV); On-site; USD 25,000 - 34,000; Part time

Job summary

ITS Logistics is seeking an IT Support Representative in Reno, NV for the Enterprise Site Support Team. This on-site role handles tier I and II desktop support, deskside assistance, and cloud user support for employees, using diagnostic tools and hands-on problem solving.

The ideal candidate will have a strong IT knowledge base, good troubleshooting skills, and excellent customer service and communication. This part-time opportunity runs in an office setting with a collaborative team culture.

Qualifications

• Requires working knowledge of IT support and user tech issues.
• Experience with desktop, laptop, printers, networks preferred.
• Familiarity with Windows/Microsoft 365 environments is expected.
• Strong communication and customer-service orientation required.

Responsibilities

• Handle tier I and tier II desktop support, including deskside and cloud user support.
• Troubleshoot and resolve issues on computers, software and peripherals.
• Use diagnostic and work order tools to document steps and resolutions.
• Provide hands-on desktop support at the employee workstation and escalate when needed.

Skills

Customer service

Troubleshooting

Communication

Teamwork

Attention to detail

Tools

Microsoft Windows

Microsoft 365

Azure AD / Azure

Microsoft Intune

OneDrive

Office Applications

Job description

## Student Associate - Junior Enterprise Site Support EngineerApplyremote type: In-Office Onlylocations: ITS - Ft. Worth TX (WH)time type: Part timeposted on: Posted Yesterdayjob requisition id: R4561We have an immediate opening for a IT Support Representative in our Enterprise Site Support Team at the ITS corporate headquarters in Reno, NV. This position will handle tier I and tier II desktop support, technical user support, deskside support, and cloud user support. This is an exciting opportunity for a candidate with a working knowledge of the IT industry, a strong desire to learn and grow and a knack for troubleshooting. This position will work on support requests from employees experiencing various issues with their computers, software and other peripheral equipment. Issue resolution may involve the use of diagnostic and work order tracking tools as well as required the individual provide hands-on support at the desktop. Note that this is an on-site opportunity. A hybrid or remote workforce will not be considered for this position.ABOUT ITS LOGISTICSAre you ready to unleash your potential and be a part of one of the fastest growing, exciting, logistics companies in the US? ITS Logistics is a premier Third-Party Logistics company that provides creative supply chain solutions. With the highest level of service, unmatched industry experience and work ethic, and a laser focus on innovation and technology–our purpose is to improve the quality of life by delivering excellence in everything we do.At ITS, we invest in your personal and professional growth, providing the tools, resources, and support you need to unleash your full potential, collaborate with like-minded teammates, and seize limitless opportunities. By joining our all-star team, you will be part of an organization that values your unique skills, encourages your drive for excellence, and recognizes your unwavering commitment to achieving our shared goals.We empower our team members to become champions in their respective fields by nurturing a culture of collaboration, competition, and unyielding resilience. We believe that together, we can conquer any challenge and achieve remarkable victories. Want to learn more about ITS Logistics? Check out our website! www.its4logistics.com**ABOUT THE POSITION**We have an immediate opening for a IT Support Representative in our Enterprise Site Support Team at the ITS corporate headquarters in Reno, NV. This position will handle tier I and tier II desktop support, technical user support, deskside support, and cloud user support. This is an exciting opportunity for a candidate with a working knowledge of the IT industry, a strong desire to learn and grow and a knack for troubleshooting. This position will work on support requests from employees experiencing various issues with their computers, software and other peripheral equipment. Issue resolution may involve the use of diagnostic and work order tracking tools as well as required the individual provide hands-on support at the desktop. Note that this is an on-site opportunity. A hybrid or remote workforce will not be considered for this position.**PRINCIPLE ACCOUNTABILITIES**- Works on technology issues with varying complexity where the analysis of the situation, business process or data requires thorough review and investigation.* Ability to follow troubleshooting methodology to identify the symptoms, scope, cause, and solution to IT issues.* Effectively communicate status of reported problems to all necessary parties.* Exercises solid judgment with consideration of existing system functionality, business processes, defined policies and procedures to determine appropriate courses of action and solutions.* Develops action plans for self; Looks for and takes advantage of opportunities for improvement.* Documents troubleshooting steps, communications, and resolution details in tickets for future review.**ABOUT THE REQUIREMENTS**The ideal candidate will be a highly motivated and self-directed individual who possesses a strong working knowledge of computer hardware & software, including Desktops, Laptops, Printers, networks, etc. Technologies certification is a plus. Additional requirements include:**DESIRED TECHNICAL SKILLS*** Working knowledge of Microsoft Windows desktop systems.* Working knowledge of Microsoft365 including Exchange, OneDrive, Teams, and Office Applications.* Working knowledge of Azure hosted environments, and Intra (AzureAD) as well as legacy Active Directory and Windows server technologies.* Ability to absorb and retain information quickly.* Strong attention to detail.* Prior Help desk experience is a plus.* Working knowledge of Microsoft Intune is a plus.**PEOPLE SKILLS*** The ability to present information in a user-friendly language.* Exceptional customer service skills.* Experience working in a team-oriented collaborative environment.* Strong interpersonal, verbal, and written communication skills.* Excellent telephone communication skills.**Work Environment/Physical Demands Summary:**This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit, talk, or hear.*All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.*#LI-SG1