Intern - IT Help Desk

J. Fletcher Creamer & Son, Inc; Hackensack (NJ); On-site; USD 42,000 - 64,000; Full time

Job summary

J. Fletcher Creamer & Son, Inc. is seeking an IT Help Desk professional to support employees with their digital needs. The role is based in our Hackensack, NJ office, and involves configuring devices, assisting users, and coordinating with vendors.

You will work closely with a team to troubleshoot issues, perform hardware maintenance, and provide user training on essential tools like Windows 10, Office applications, and network resources. Travel to job sites may be required.

Qualifications

• Pursuing a technical degree or equivalent experience.
• Experience with Microsoft Windows 10 and Android environments.
• Proficiency with Microsoft Office Products (Outlook, Word, Excel, PowerPoint, Project, Visio, Teams, SharePoint).
• Experience with Microsoft Configuration Management.
• Familiarity with ServiceNow and MDM solutions (Airwatch or Intune).

Responsibilities

• Install and configure workstations, notebooks, tablets, copiers, printers, and phones; manage IT assets and audits.
• Provide help desk assistance; troubleshoot issues and coordinate with vendors.
• Troubleshoot PC and component-level hardware and perform basic repairs.
• Provide initial user training on logins, network drives, printers, and software.
• Travel to job sites and remote offices as needed; company provides vehicle for business travel.

Skills

Strong communication

Team collaboration

Time management

Education

Pursuing technical degree or equivalent experience

Tools

Windows 10

Android environments

Microsoft Office Suite

ServiceNow

MDM (Airwatch/Intune)

Job description

J. Fletcher Creamer & Son, Inc. is currently looking for an IT Help Desk to support company employees with their digital needs.

The position is based in our Hackensack, NJ office.

Responsibilities

• Installation and configuration of new workstations, notebooks, tablets, digital copiers, printers, telephones (desk and cellular), etc. (IT Assets). Maintain equipment in good working order and coordinate the repair of equipment. Perform asset management and hardware audits for all IT assets
• Provide help desk assistance to users. Investigate, repair and troubleshoot problems reported by users. Coordinate repairs and purchases with vendors. Assist with networking projects assigned by Network Administrator.
• Troubleshoot/performance component-level repair of PCs, laptops, such as: installation and configuration of device components
• Provide initial training on user usage: logins, network drives, printers, other IT Assets, and current list of available software
• Position may require travel to job sites and remote offices (company will provide vehicle for business travel)

Qualifications include

• In pursuit of a technical degree or equivalent experience
• Experience with Microsoft Windows 10, and Android environments
• Microsoft Office Products (Outlook, Word, Excel, PowerPoint, Project, Visio, Teams, SharePoint)
• Microsoft Configuration Management
• ServiceNow
• MDM software (Airwatch or Intune)
• Able to effectively communicate orally and in writing technical information to non-technical audiences
• Strong interpersonal and listening skills
• Able to operate effectively in a team environment with both technical and non-technical team members
• Able to operate with minimal supervision, to manage time effectively, to set priorities appropriately, schedule calls, to maintain professional demeanor under stress

If you require sponsorship now or in the future, please discuss with recruiting or hiring team during interview process.

We celebrate diversity and are committed to creating an

inclusive environment for all employees

Equal Opportunity Employer, including disabled and veterans.