Box Office Representative

Miami-Heat; Miami (FL); On-site; USD 16,531 - 24,796; Full time

Benefits offered by this job

Free Parking

Discounted Employee Meals

Overtime Pay

Paid Training

Elevate MVP Recognition Program

Job summary

Miami HEAT is seeking Box Office Representatives to sell tickets, distribute will call, and service all HEAT guests at games and Arena events with courtesy, professionalism, thoughtfulness, sincerity and enthusiasm.

Responsibilities include selling tickets at windows, distributing will call, reconciling daily sales, and answering guest inquiries with the highest level of courtesy. Prior Ticketmaster/Archtics experience is a plus.

Qualifications

• High school diploma required or equivalent.
• Six months to one year of cashier experience preferred.
• Strong verbal and written communication skills; professional customer service is essential.

Responsibilities

• Provide exceptional customer service to all HEAT guests at games and arena events.
• Professionally and accurately sell tickets for HEAT games and arena events at sales windows.
• Distribute will call tickets accurately to guests; reconcile daily sales with no overages/shortages.
• Answer guest inquiries by phone and at Customer Service windows with courtesy and clarity.

Skills

Customer service

Cash handling

Sales experience

Communication skills

Problem solving

Education

High school diploma

Tools

Ticketmaster

Archtics

Job description

The Miami HEAT and Kaseya Center are hiring for Box Office Representatives to sell tickets, distribute will call and service all of our guests at all HEAT games and Arena events with the highest degree of courtesy, professionalism, thoughtfulness, sincerity and enthusiasm. Responsibilities include but are not limited to:

• Provide exceptional customer service to all of our guests at all HEAT games and Arena events.
• Professionally and accurately sell tickets for all HEAT games and Arena events to our guests at our sales windows.

Qualifications:

• Accurately distribute will call tickets to our guests for all HEAT games and Arena events.
• Must be able to reconcile all daily sales without any overage/shortage occurring.
• Must be able to communicate clearly and persuasively in positive and negative situations and remain professional with our guests at our Customer Service windows.
• Answer inbound phones with the highest level of courtesy and accurately answer all guests inquires.
• High school diploma and Six months to one year of cashier experience, strong verbal and written communication skills, proven organization skills, computer literate, and strong customer service skills preferred.
• Ticketmaster and Archtics experience a PLUS.
• Competitive Pay Rates
• Overtime Pay (I.5 times regular rate) on Company Observed Holidays
• Paid Training
• Free Parking
• Discounted Employee Meals
• Eligible formonthly MVP Recognition Program
  • (Most Valuable Players will receive Game Tickets with Parking, In-Game Recognition, Dinner, Concessions Voucher, and Photo with the Championship Trophies)
• Elevate Raffle for a chance to win American Express Gift Cards
• End of Season Performance Bonus Program*

*must meet required criteria

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender/gender identity, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.