Intern - IT

Woodhaventeam; Columbia Township (MO); On-site; USD 16,531 - 27,552; Part time

Job summary

Woodhaven Administration seeks an IT Intern to assist the IT department with day-to-day operations, asset management, and involvement in technology initiatives. This role offers hands-on experience across IT support, planning, and project execution in a collaborative environment.

You will help update the asset inventory, document licenses, set up devices, support Tier I tickets, and contribute to trainings and SOPs.

Qualifications

• 60+ hours completed toward IT/CS or related field.
• Basic understanding of computer hardware and software.
• Strong interpersonal and communication skills with end users.
• Good organizational skills and attention to detail.
• Willingness to learn and take direction.
• Ability to work independently and in a team.

Responsibilities

• Assist with maintaining IT asset inventory (hardware and software).
• Document hardware assignments, software licenses, and warranty statuses.
• Assist in implementing new IT systems or tools.
• Set up new devices and configure basic settings.
• Provide Tier I help desk support for incoming tickets and issues.
• Prepare IT SOP binder and documentation.
• Organize IT trainings and create training manuals.
• Label and organize equipment in storage and office areas.
• Other duties as assigned.

Skills

IT/CS coursework

Basic hardware & software

Interpersonal communication

Organizational skills

Willingness to learn

Teamwork and initiative

Background check eligibility

Education

60 hours IT/CS coursework

Job description

Department: Administration

Reports to: Systems Analyst

Description

DEFINITION: The IT Intern’s primary responsibility is to assist the IT department with day-to-day operations and ongoing technology initiatives. This internship offers valuable hands‑on experience across multiple areas of IT support, strategic planning, and project and asset management.

EXAMPLES OF WORK DUTIES

• Assist with maintaining and updating the IT asset inventory list (hardware and software).
• Help document hardware assignments, software licenses, and warranty statuses.
• Support the IT team in implementing new IT systems or tools.
• Assist in setting up new devices and configuring basic system settings.
• Provide general support on IT projects, including testing, documentation, and deployment.
• Assist in providing basic Tier I support responses to incoming help tickets.
• Assist in preparing IT SOP binder.
• Help in organizing IT trainings for employees.
• Help in creating training manuals.
• Help organize and label equipment in storage and office areas.
• Other duties as assigned.

Qualifications

• 60 hours or more completed toward course of study in Information Technology, Computer Science, or a related field.
• Basic understanding of computer hardware and software.
• Strong interpersonal skills and ability to communicate with end users in a professional and collaborative manner.
• Good organizational skills and attention to detail.
• Willingness to learn, accept constructive feedback, and take direction.
• Ability to work independently and in a team, and demonstrate initiative where appropriate.
• All individuals who have committed felonies that are listed on the disqualification registry with the Department of Mental Health will be removed from payroll effective immediately unless a request for exception has been approved with the Department of Mental Health.

A valid Missouri license MUST be obtained within the first two (2) weeks of employment for this position. Must maintain an acceptable driving status according to Procedure No. 1-8-3, Woodhaven Vehicle Use. Any exception to this requirement must be authorized by the Chief Financial Officer.

ESSENTIAL PHYSICAL REQUIREMENTS

This is semi‑sedentary work requiring the exertion of up to 50 pounds of force occasionally and a negligible amount of force frequently or constantly to move objects; work requires fingering, grasping, and repetitive motions; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; visual acuity is required for preparing and analyzing written or computer data, operation of machines, determining the accuracy and thoroughness of work, and observing general surroundings and activities; the worker is not subject to adverse environmental conditions. Must be able to pass mandatory background and drug screen tests.