Intern- Information Technology (End User Support- OIT)

Texas A&M University System; Laredo (TX); On-site; USD 12,000 - 17,000; Part time

Job summary

The OIT User Service Intern will assist with the daily functions of the Office of Information Technology (OIT) User Service group and technical support by phone, remote desktop, walk-in or on-site assistance.

Position is on-campus, requires student status and adherence to campus policies. Duties include handling inquiries, assisting with equipment relocations, and maintaining documentation and inventory, with a pay rate of $10.50 per hour for up to 19 hours per week.

Qualifications

• Enrolled at least half-time (undergraduate 6 credits/semester, graduate 3 credits/semester).
• Maintain a minimum GPA: 2.0 for undergrad, 3.0 for graduate.
• Must meet SAPP requirements as stated by TAMIU.

Responsibilities

• Handles routine office inquiries from employees and students.
• Assist with the physical relocation of computer equipment.
• Connect peripherals (monitor, keyboard, mouse) and network connections during setup.
• Assist users with computer-related and telephone issues.
• Use Bomgar to remotely connect/chat with users to resolve issues.
• Maintain required documentation and inventory records.

Skills

PC proficiency

Multitasking

Customer service

Interpersonal skills

Problem solving

Learning new software

Light lifting

Job description

Job Title

Intern- Information Technology (End User Support- OIT)

Agency

Texas A&M International University

Department

Office Of Information Technology

Proposed Minimum Salary

Commensurate

Job Location

Laredo, Texas

Job Type

Student Worker

Job Description

Job Summary

The OIT User Service Intern will assist with the daily functions of the Office of Information Technology (OIT) User Service group and technical support by phone, remote desktop, walk-in or on-site assistance.

Essential Duties and Responsibilities

• Handles routine office inquiries from employees and students.
• Assist with the physical relocation of computer equipment.
• Installation must include the connection of the equipment peripherals (monitor, keyboard, mouse, etc.) and connection of the University network.
• Assist user with diverse computer-related and telephone issues.
• Use Bomgar software to remotely connect/chat with users to resolve issues.
• Assist with the update of workstations with recent patches to the current operating system and other applications.
• Maintain required documentation.
• Decommission nonfunctional computers and equipment to surplus.
• Work on special projects consisting of, but not limited to, physically mounting network and network-related equipment and preparing computers with an updated software image.
• Maintain inventory of software, desktop hardware, network hardware and communication connections.
• Responsible for ensuring that areas of the University’s information systems and services comply with Texas A&M International University rules and standard administrative procedures, as well as with The Texas A&M University System policies and regulations, PCI security standards, and/or other applicable standards such as FERPA, HIPAA, copyright laws, and the State of Texas Administrative Code (TAC) 202.
• Other related duties as assigned.

Minimum Requirements

• Enrolled at least half-time, 6 credit hours per semester for undergraduate and 3 credit hours per semester for graduates.
• Maintain a TAMIU overall GPA of 2.0 for undergraduate students and 3.0 for graduate students.
• Must meet all other requirements as stated in TAMIU’s Satisfactory Academic Progress Policy (SAPP).

Knowledge, Skills, and Abilities

• Proficiency in use of personal computer workstation with common software applications.
• Ability to organize and multitask functions to ensure compliance with deadlines.
• Outstanding customer service skills.
• Excellent interpersonal relationship and communication skills.
• Problem analysis and problem-solving skills.
• Ability to learn and use multiple software programs.
• Ability to lift heavy objects, up to 20 lbs.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Requirements

• Position requires on campus, face-to-face interactions.
• Position requires maintaining a regular schedule of attendance on campus and in the workplace.
• Work schedules are created by the department based on departmental needs but ensure it does not conflict with class schedule.
• Promptly complete all required trainings.
• Submit time sheet biweekly.
• Subject to funding and/or need.

Pay of Rate

$10.50/hour for up to 19 hours weekly

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.