Intern- Information Technology (End User Support- OIT)

Texas A&M University; Laredo (TX); On-site; USD 13,776 - 16,531; Full time

Job summary

Texas A&M International University is seeking an Information Technology Intern for the Office of Information Technology (OIT) User Service team in Laredo. The role supports daily IT tasks via phone, remote desktop, walk-in, or on-site assistance.

The intern will help handle inquiries, assist with equipment relocation, connect peripherals and network access, and contribute to software updates and documentation, while maintaining inventory and supporting special projects.

Qualifications

• Proficiency in using a PC with common software applications.
• Ability to organize and multitask to meet deadlines.
• Outstanding customer service and communication skills.
• Strong problem analysis and ability to learn multiple software programs.
• Flexibility to work on campus as required.

Responsibilities

• Assist with daily IT/OIT User Service operations.
• Handle routine inquiries from employees and students.
• Relocate computer equipment on-site as needed.
• Connect peripherals and network to university systems.
• remotely connect with users using Bomgar for support.
• Update workstations with patches and keep documentation updated.
• Manage inventory of software and hardware.
• Assist on special IT projects and decommission unused equipment.

Skills

PC workstation proficiency

Customer service

Interpersonal communication

Problem solving

Multitasking

Software navigation

Tools

Bomgar

Job description

Job TitleIntern- Information Technology (End User Support- OIT) Agency Texas A&M International University Department Office Of Information Technology Proposed Minimum SalaryCommensurate Job LocationLaredo, Texas Job TypeStudent Worker

Job Summary

The OIT User Service Intern will assist with the daily functions of the Office of Information Technology (OIT) User Service group and technical support by phone, remote desktop, walk-in or on-site assistance.

Essential Duties and Responsibilities

• Handles routine office inquiries from employees and students.
• Assist with the physical relocation of computer equipment.
• Installation must include the connection of the equipment peripherals (monitor, keyboard, mouse, etc.) and connection of the University network.
• Assist user with diverse computer-related and telephone issues.
• Use Bomgar software to remotely connect/chat with users to resolve issues.
• Assist with the update of workstations with recent patches to the current operating system and other applications.
• Maintain required documentation.
• Decommission nonfunctional computers and equipment to surplus.
• Work on special projects consisting of, but not limited to, physically mounting network and network-related equipment and preparing computers with an updated software image.
• Maintain inventory of software, desktop hardware, network hardware and communication connections.
• Responsible for ensuring that areas of the University's information systems and services comply with Texas A&M International University rules and standard administrative procedures, as well as with The Texas A&M University System policies and regulations, PCI security standards, and/or other applicable standards such as FERPA, HIPAA, copyright laws, and the State of Texas Administrative Code (TAC) 202.
• Other related duties as assigned.

Minimum Requirements

Enrolled at least half-time, 6 credit hours per semester for undergraduate and 3 credit hours per semester for graduates. Maintain a TAMIU overall GPA of 2.0 for undergraduate students and 3.0 for graduate students. Must meet all other requirements as stated in TAMIU’s Satisfactory Academic Progress Policy (SAPP).

Knowledge, Skills, and Abilities

• Proficiency in use of personal computer workstation with common software applications.
• Ability to organize and multitask functions to ensure compliance with deadlines.
• Outstanding customer service skills.
• Excellent interpersonal relationship and communication skills.
• Problem analysis and problem‑solving skills.
• Ability to learn and use multiple software programs.
• Ability to lift heavy objects, up to 20 lbs.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Requirements

Position requires on campus, face‑to‑face interactions. Position requires maintaining a regular schedule of attendance on campus and in the workplace. Work schedules are created by the department based on departmental needs but ensure it does not conflict with class schedule. Promptly complete all required trainings. Submit time sheet biweekly. Subject to funding and/or need.

Pay of Rate

Pay of Rate: $10.50/hour for up to 19 hours weekly All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.

For many students, part‑time student employment on campus is the beginning of their working career. Your work history not only follows you as a student through college but also out into the working world after graduation. Student employment is an opportunity to build positive work experience and learn new skills that may help you in the future to obtain employment. There are a number of advantages to accepting a student employment position on campus:

Find out if there is an on-campus job that is right for you and put student employment to work for you!

• It provides an opportunity to begin your working career in an environment that will help you develop and grow as an employee.
• It’s a short commute to work.
• Work hours can be scheduled around your class schedule.

To be eligible for Student Employment

• Undergraduate Students Undergraduate student must be enrolled in at least 6 credit hours per semester of college-level courses or accepted remedial courses. International undergraduate students must be enrolled in at least 12 semester credit hours to meet the federal immigration guidelines. Must maintain a 2.0 TAMIU overall GPA.
• Graduate Students Graduate students must be enrolled in at least 3 credit hours per semester. International graduate students must enroll in 9 semester credit hours in order to meet the federal immigration guidelines. Must maintain a 3.0 TAMIU overall GPA. Students who will be graduating may enroll for less than half time for their final semester. Must submit proof of graduation.

Federal and State Work Study positions It may also be advantageous for you to apply for financial aid to assist you with meeting your educational goals. This may also include being eligible for the Federal Work Study and State Work Study programs.