Transportation Specialist, Amazon Intermodal (AZIM)

Amazon; Nashville (TN); On-site; USD 26,000 - 36,000; Full time

Job summary

Amazon in Nashville is seeking a Transportation Specialist to manage intermodal operations, drive on-time pickups and deliveries, and resolve disruptions across the transportation network. You will coordinate with carriers, drivers, and cross-functional partners, using data to support performance improvements and customer satisfaction.

The role requires strong computer skills, a flexible schedule including weekends, and the ability to work overtime during peak periods.

Qualifications

• High school diploma or equivalent required.
• 1+ years of experience using computers and Microsoft Office.
• Willing to work 40 hours per week with overtime as needed.
• Flexible schedule including weekends, nights, and holidays.

Responsibilities

• Provide excellent carrier and driver support in a high-volume environment by researching and resolving disruptions.
• Gather data from internal systems to support daily, weekly, monthly, and quarterly reporting.
• Collaborate with cross-functional teams and communicate insights to Transportation Operations, shippers, rail partners, carriers, and fleet.
• Support field teams and partners by creating repair requests and monitoring load execution to ensure on-time delivery.

Skills

Microsoft Office

Education

High school diploma or equivalent

Tools

Outlook

Word

Excel

Job description

Transportation Specialist, Amazon Intermodal (AZIM)

Job ID: 10490670 | Amazon.com Services LLC - A57

Amazon’s Intermodal (AZIM) Operations team is seeking highly skilled and motivated Transportation Specialists to join this rapidly growing team. AZIM Operations drives the end to end operational execution of all loads (internal and external) shipped on our 1P network. The team supports regions and shippers across the Supply Chain network and is tasked with ensuring on-time pickup and delivery of freight from vendors, Amazon fulfillment centers (FCs), rail yards and shipper hubs. In the case of disruptions, the Operations team is responsible for addressing the disruption, keeping all stakeholders informed and ensuring timely resolution of the issue. The AZIM Operations team is the first line of defense in understanding network trends, delays, dwells and other exceptions that impact AZIM’s ability to deliver a world class transportation product that serves its customers on time.

Key job responsibilities

• Deliver excellent carrier and driver experience/solutions, in a high-volume contact center environment, through researching, problem-solving, setting appropriate expectations and working within the Amazon Transportation network to get trailers/trucks back on track when disruptions occur
• Work in fast-paced environment, and adhere to schedules: start/stop, and breaks/lunches
• Support workload surges and/or weather-related operations as needed to include working significant overtime during designated high-volume peaks
• Use internal systems to gather data from multiple sources to support reporting on a daily, weekly, monthly and quarterly basis
• Provide support to field teams and partners by creating repair requests, monitoring load execution, ensuring on-time pickup and delivery metrics
• Work with cross-functional teams. Use analytical skills to drive data-driven decision, and effectively communicate insights to others across Transportation Operations Management, Amazon Freight Shippers, rail partners, Carriers, and Fleet
• Provide support to drivers and carriers with over the road disruptions

Your calls will be monitored and recorded for training and compliance purposes.

A day in the life

The AZIM Transportation Operations Specialist facilitates the continued flow of Amazon’s supply chain by passing information to key stakeholders and resolving disruptions that impact customer experience or the flow of information impacting performance and delivery. The Specialist addresses or escalates any concerns arising during the lifecycle of freight leaving rail ramps, shipper hubs, Amazon fulfillment centers, or transiting between rail to OTR carriers. The day-to-day role requires the specialist to provide resolutions by researching and querying internal tools and making real-time decisions in accordance with their guidance and standard work processes. In this role, the Transportation Operations Specialist will be able to understand the process and requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. This position will need to have the experience to understand Logistics and should be able to communicate clearly in the written and oral form.

Basic Qualifications

• 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience
• High school or equivalent diploma
• Work 40 hours/week, and overtime as required
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Are 18 years of age or older

Preferred Qualifications

• Work rotating shift schedules and variable days off
• 1+ years of contact center experience, or experience in the customer service/contact center industry

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits .

Preferred Qualifications

• Work rotating shift schedules and variable days off
• 1+ years of contact center experience, or experience in the customer service/contact center industry

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits .

USA, AZ, Tempe - 21.68 - 29.18 USD hourly

USA, TN, Nashville - 19.51 - 26.25 USD hourly

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.