Intermodal Logistics Orchestrator – Hybrid

MODE Global; Philadelphia (Philadelphia County); Hybrid; USD 42,000 - 56,000; Full time

Job summary

MODE Global is a leading multimodal logistics provider delivering comprehensive supply chain solutions across North America. As a Logistics Coordinator you will manage customer accounts and coordinate transportation operations across truckload, intermodal, and multimodal services.

You will dispatch carriers, track shipments, resolve issues, and collaborate with customers, carriers, and internal teams to ensure on-time, cost-efficient delivery.

Qualifications

• 1–2 years of experience in logistics, transportation, intermodal, or related field.
• Understanding of intermodal transportation including rail and drayage operations.
• Experience with transportation management systems, EDI, web tenders, or other transportation technology is a plus.

Responsibilities

• Coordinate and monitor intermodal shipments from origin through final delivery, including rail and drayage.
• Dispatch and communicate with carriers, drayage providers, rail partners, terminals, and customers.
• Track shipments and proactively identify and resolve delays, exceptions, and service issues.
• Research transportation costs and identify cost-effective solutions across intermodal, truckload, and multimodal services.
• Maintain accurate shipment information, customer orders, tracking updates, documentation, and invoicing details.
• Communicate proactively with customers and internal teams regarding shipment status, delays, and changes.
• Partner with Business Development, Sales, and Accounting to support customer onboarding, billing, and operational needs.
• Monitor carrier and transportation partner performance and ensure compliance with MODE standards.
• Identify opportunities to improve service, efficiency, profitability, and reduce unnecessary accessorial charges.
• Build strong working relationships with customers, carriers, rail providers, and transportation partners.

Skills

Logistics coordination

Customer service

Communication

Organization

Problem-solving

Teamwork

Attention to detail

TMS/EDI experience

Tools

Transportation Management System (TMS)

EDI

Web tenders

Job description

MODE Global is a leading multimodal logistics provider delivering comprehensive supply chain solutions across North America. As a Logistics Coordinator you will manage customer accounts and coordinate transportation operations across truckload, intermodal, and multimodal services.

You will dispatch carriers, track shipments, resolve issues, and collaborate with customers, carriers, and internal teams to ensure on-time, cost-efficient delivery.