Intermodal Dispatcher: Fleet Planner & Service Optimizer

Forward Air Corporation; Roseville (MN); On-site; USD 60,000 - 81,000; Full time

Job summary

Forward Air Corporation in Roseville, MN is seeking a Dispatcher - Intermodal to oversee planning, scheduling, and coordination of customer freight. Pay is $70,000+ per year with a 7am–4pm, Monday–Friday schedule.

This role requires independent judgment and the ability to manage relationships with Independent Contractors and customers to optimize fleet performance. Responsibilities include leading dispatch activities, monitoring shipments, and providing service solutions while coordinating with

Qualifications

• Undergraduate degree preferred; equivalent experience considered.
• Strong analytical and operational decision‑making abilities.
• Proven ability to exercise independent judgment in day‑to‑day ops.
• Advanced written and verbal communication skills.
• Experience building driver relationships; dispatch systems familiarity (AS400 a plus).

Responsibilities

• Lead planning, scheduling, and dispatching activities to maximize fleet efficiency and meet customer requirements
• Serve as the primary operational decision‑maker and point of contact for assigned Independent Contractors
• Monitor containers to prevent demurrage and storage fees
• Providing detailed instruction to various personnel via email and phone
• Accepting & scheduling loads and providing excellent customer service
• Make routing decisions that satisfy customer expectations and company financial decisions
• Develop strong, influential relationships with drivers to support retention and performance
• Analyze shipment data and proactively adjust plans to maintain service levels
• Resolve operational challenges by identifying root causes and implementing corrective actions
• Manage customer expectations by communicating capacity constraints and service solutions
• Monitor driver hours, performance, and compliance, making adjustments to ensure safe and legal operations
• Collaborate with sales and customer service to design service solutions and support customer needs
• Recommend process improvements to enhance fleet performance and operational reliability
• Provide guidance, mentoring, and training support to less experienced dispatch personnel
• Prepare performance insights and trends for leadership review
• All other duties as assigned to meet evolving business needs.

Skills

Analytical skills

Decision-making

Independent judgment

Communication skills

AS400 experience

Education

Undergraduate degree

Job description

Forward Air Corporation in Roseville, MN is seeking a Dispatcher - Intermodal to oversee planning, scheduling, and coordination of customer freight. Pay is $70,000+ per year with a 7am–4pm, Monday–Friday schedule.

This role requires independent judgment and the ability to manage relationships with Independent Contractors and customers to optimize fleet performance. Responsibilities include leading dispatch activities, monitoring shipments, and providing service solutions while coordinating with