Intermodal Dispatch Assistant: Tracking & Customer Service

478; Valley Cottage (NY); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Opportunity for advancement

Job summary

A transportation service company in Valley Cottage is looking for a full-time Assistant Dispatcher. The role includes routing, tracking shipments, and assisting drivers. Ideal candidates should have at least 2 years of experience in dispatch and customer service, with strong organizational and communication skills. Proficiency in Microsoft Office and the ability to learn proprietary software are essential. This position offers benefits including a 401(k) and a performance-based bonus.

Qualifications

• 2+ years of office, dispatch experience, and customer service management experience.
• Solid organization and planning capabilities.
• Outstanding written and verbal communication skills.

Responsibilities

• Routing/Tracking and assisting drivers with daily operations.
• Customer services and updating customers with daily shipment details.
• Entering all orders into the system (Profit Tools).

Skills

Organizational skills

Interpersonal skills

Attention to detail

Customer service

Communication skills

Education

College degree desired

Tools

Microsoft Office

Profit Tools

Job description

A transportation service company in Valley Cottage is looking for a full-time Assistant Dispatcher. The role includes routing, tracking shipments, and assisting drivers. Ideal candidates should have at least 2 years of experience in dispatch and customer service, with strong organizational and communication skills. Proficiency in Microsoft Office and the ability to learn proprietary software are essential. This position offers benefits including a 401(k) and a performance-based bonus.