Intermittent Medical Support Assistant (Advanced)

Veterans Health Administration; East Orange (NJ); On-site; USD 54,000 - 70,000; Part time

Benefits offered by this job

Paid Time Off

Federal pension

Health benefits

Job summary

The Department of Veterans Affairs in East Orange, New Jersey is seeking an Intermittent Medical Support Assistant (Advanced). This role provides administrative support for Eligibility, Emergency Room, and the Specialty Patient Aligned Care Team, coordinating with clinic staff to ensure smooth patient flow.

The Advanced MSA will maintain clear communication with patients and the care team, manage follow-up activities, and input patient data into the electronic health record.

Qualifications

• Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.

Responsibilities

• Coordinate with team members to review clinic utilization and ensure that clinic setup supports patient care.
• Maintain effective communication with patients, interdisciplinary team, VA centers, and other agencies.
• Assist with communications with staff inside and outside the facility; process secure messaging; notify patients of lab results; manage follow-up tracking for consults and tests.
• Participate in team huddles/meetings to manage patient care, set priorities, and adjust workflow to meet patient needs.
• Enter information into the electronic health record; monitor pre-appointment requirements; manage electronic wait lists; support continuity of care.

Job description

Intermittent Medical Support Assistant (Advanced)

• Department: Department of Veterans Affairs
• Location: East Orange, New Jersey
• Schedule: This position consist of intermittent rotating hours.

The VA New Jersey Healthcare System is recruiting an Advanced Medical Support Assistant for an intermittent position. The incumbent is solely responsible for management of the Administrative duties for the Eligibility, Emergency Room, and Specialty Patient Aligned Care Team.

Key Responsibilities

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional Duties include, but are not limited to: The Advanced MSA coordinates with team members to review clinic utilization and ensures that the clinic setup is closely monitored to effectively support the needs of the clinic, making necessary adjustments as needed.

The Advanced MSA develops/maintains effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies.

The Advanced MSA may be tasked with assisting with communications with staff inside and outside the facility; communicating with non-VA medical facilities; processing secure messaging requests from the patient to the team; notifying patients of normal lab results; developing and managing a tracking system for follow up care such as consults, tests, etc.

Other assignments at this level include, but are not limited to: participating in team huddles and team meetings to manage and plan patient care; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; may work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record; monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work); managing electronic wait list to verify and validate accuracy and resolve issues.

The Advanced MSA is responsible for participating and providing input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions; participating in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care; evaluating patient information and clinic schedule lists to determine whether patient is vested; educating providers about share patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider.

Other duties as assigned. Work Schedule: Intermittent with rotating hours Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases, When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 21W72-A Permanent Change of Station (PCS): Not Authorized

Requirements & Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $53512 – $69565/yr.

What is the application deadline?

Applications close on 2026-11-09.

What is the work schedule?

This is a This position consist of intermittent rotating hours. position.

Who is eligible to apply?

This position is open under the 'Public' hiring path.