Intermittent Customer Service Assistant 1 (20083603)

State of Ohio; Columbus (OH); On-site; USD 26,000 - 36,000; Part time

Job summary

The Division of Unclaimed Funds within the State of Ohio Department of Commerce is seeking a part-time, intermittent Customer Service Assistant in Columbus. You will greet walk-in customers, answer calls, and guide claim inquiries while handling mailings and data entry tasks.

This temporary position supports unclaimed funds processing, with hours 8:00am–5:00pm, Monday–Friday, and a 1000-hour fiscal-year limit. Salary is $22.59 per hour and benefits are described for state employees.

Qualifications

• 3 mos. trg. or 3 mos. exp. in office practices & procedures
• 1 course or 3 mos. exp. in public relations or customer service to include techniques for dealing with difficult people
• 1 course or 3 mos. exp. in typing, keyboarding, data entry or word processing
• 1 course or 3 mos. exp. in operation of personal computer.

Responsibilities

• Conducts search of hardcopy or computerized records
• Answers a multi-line telephone system (i.e., takes messages, refers calls, greets walk-in customers, directs and/or registers customers; furnishes printed materials or claim forms.)
• Provides basic/routine information to resolve questions or complaints from internal and external customers in response to claim inquiries; provides general information concerning agency/division operations/service
• Mails out correspondence and other information as necessary
• Performs, as assigned, daily importing, printing and prepares for mailing Internet claim forms via the Wagers Unclaimed Property System; prepares and/or maintains reports concerning work processed (e.g., maintains record of calls and inquiries received and handled)

Skills

Customer Service

Job description

All job postings will expire at 11:59 PM Eastern Time on the application deadline.

Organization

Commerce

Work Location

77 South High Street, 20th Floor, Columbus, Ohio, 43215, United States

Compensation and Schedule

Compensation: $22.59 per hour

Schedule: Intermittent - Part Time

Work Hours: 8:00am - 5:00pm M-F

Classified Indicator: Unclassified

Union: OCSEA

Primary Job Skill: Customer Service

Who We Are

The Mission of the Ohio Department of Commerce is promoting prosperity by protecting what matters most.

As the state's chief regulator, the Department of Commerce impacts Ohioans every day. We are motivated by our mission to promote prosperity for businesses and licensees by protecting what matters most to the residents of our state. We ensure compliance through proactive outreach, education, and customer-focused service.

Commerce is comprised of eight operating divisions and one standalone program that span a variety of industries including real estate, liquor, banking, securities, firefighting, construction and skilled trades, and cannabis. Through exceptional compliance practices and oversight, Commerce has a direct role in protecting Ohioans.

Our Guiding Principles

Making an IMPACT for the customer:

• Inclusive
• Motivated
• Proactive
• Accountable
• Customer-Focused
• Teamwork

What You'll Do

The Division of Unclaimed Funds reunites Ohioans with their hard-earned but forgotten money. This includes taking reports of unclaimed funds that result when an account becomes dormant and the business no longer has contact information for the account owner, holding these funds for safekeeping and working aggressively to track down the rightful owner.

• Conducts search of hardcopy or computerized records
• Answers a multi-line telephone system (i.e., takes messages, refers calls, greets walk-in customers, directs and/or registers customers; furnishes printed materials or claim forms.)
• Provides basic/routine information to resolve questions or complaints from internal and external customers in response to claim inquiries; provides general information concerning agency/division operations/service
• Mails out correspondence and other information as necessary
• Performs, as assigned, daily importing, printing and prepares for mailing Internet claim forms via the Wagers Unclaimed Property System; prepares and/or maintains reports concerning work processed (e.g., maintains record of calls and inquiries received and handled)

Additional Information

This position is a temporary, intermittent position and cannot exceed 1000 hours in a fiscal year.

Why Work for the State of Ohio

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website!

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

3 mos. trg. or 3 mos. exp. in office practices & procedures 1 course or 3 mos. exp. in public relations or customer service to include techniques for dealing with difficult people 1 course or 3 mos. exp. in typing, keyboarding, data entry or word processing 1 course or 3 mos. exp. in operation of personal computer.

-Or equivalent of Minimum Qualifications for Employment noted above. Note: in the telecommunications section, within the Ohio Department of Public Safety, employees will automatically be reassigned to the Customer Services Assistant 2, 64432 classification after serving 6 months as a Customer Service Assistant 1, 64431.

Job Skills: Customer Service

ADA Statement

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

Drug-Free Workplace

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.