Information Technologist 1 (20024734, 20022421)

State of Ohio; Columbus (OH); On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

Medical Coverage

Paid time off

Retirement benefits

Job summary

The Ohio Department of Rehabilitation and Correction is seeking an IT support professional for the Rehabilitation & Correction - Operation Support Center in Columbus. This permanent, full-time role involves helping information system users, handling incident tickets, and supporting onboarding and IT projects within documented SLAs.

You will work with the Helpdesk, coordinate with IT service owners, and contribute to knowledgebase maintenance while staying current on evolving technologies and

Qualifications

• 6 mos. combined work experience in computers/electronics or IT helpdesk support.
• Ability to follow established procedures for incident handling and user support.
• Knowledge of basic hardware, software, and customer service basics.

Responsibilities

• Provide first-line IT support to Information System users via Helpdesk.
• Create, analyze and route incident tickets per SLAs and security policies.
• Assist onboarding of new employees and coordinate with IT applications.
• Support projects and help maintain knowledgebase and documentation.
• Escalate and coordinate with IT Service Owners as required.
• Participate in meetings and trainings to stay current with technologies.

Skills

Information Technology

IT Support

Tools

IT Service Management Tools

Job description

All job postings will expire at 11:59 PM Eastern Time on the application deadline.

Organization: Rehabilitation & Correction - Operation Support Center

Agency Contact Name and Information: [e-mail]

Work Location: 4545 Fisher Road, Suite D
Columbus, Ohio, 43228
United States

Compensation: $26.54

Schedule: Permanent - Full Time

Work Hours: no specified

Classified Indicator: Classified

Union: OCSEA

Primary Job Skill: Information Technology

Primary Technology: IT Service Management Tools

Who We Are

Guided by a single mission “To reduce recidivism among those we touch,” the Ohio Department of Rehabilitation and Correction believes that everyone is capable of positive change. Our staff embrace these core values and serves as role models for pro-social behavior conveying an attitude of dignity and respect in the treatment of others.

The Ohio Department of Rehabilitation and Correction has been tasked with front line crime reduction through rehabilitative treatment and programming efforts provided in a safe, secure and humane correctional environment and effective community supervision. Our goal is to protect the public through helping individuals turn away from crime and become productive, contributing members of our communities, ensuring a safer Ohio for all Ohioans now and in the future.

To learn more about our agency, please visit our website at www.drc.ohio.gov.

What You'll Do

Work location TBD

• Knowledge of computers and electronics receives immediate supervision in order to provide support and service to information system users on a computer or telecommunication network running in standalone, client/server, web-based, and/or networked environment using established methods and procedures and provide installation and monitoring support to IT specialists
• Provides support to ODRC Information System users and/or IT specialists in adherence to ODRC policies and procedures Provides support and services within the ODRC Helpdesk to support internal and external customers
• Responsible for creating, and analyzing incident and problem tickets to ensure proper completion and assignment of incidents or service request
• Ensue all policies and procedures are followed for prioritization categorization and escalation
• Responsible for initiating first level resolution within confines of access and security authority and follows up to ensure first level resolution within time limits prescribed by service level agreements (SLAs)
• Acts as liaison for services within ODRC Helpdesk
• Assists with on-boarding processes for new employee and collaborates with other program areas by interfacing and utilizing other IT applications or platforms
• Participates in and/or provides technical IT assistance related to projects, tasks and assignments
• Facilitates group assignments between the ODRC helpdesk and IT Service Owners and assists with managing ODRC Knowledgebase.
• Generates enhancements for existing infrastructure, software or database systems in compliance with specifications and standards
• Assists in development procedures, task plans, training and job aids
• Attends meetings to gather and coordinate activities for requirement gathering
• Responsible for supporting the organizational objectives by strengthening processes and performance management to improve customer service outcomes and assists with ODRC initiatives and risk management
• Stays current regarding new technologies in area of IT assigned and attend trainings, meetings and conferences
• Works on special projects and committees as assigned
• May be required to give presentations and conduct training
• Responsible for responding both verbally and in writing to questions and concerns

Additional Information

The Ohio Department of Rehabilitation and Correction is a tobacco-free workplace.

Pre-Employment Drug Testing

All final applicants tentatively selected for this position will be required to submit to urinalysis to test for illegal drug use prior to appointments. Testing will also be performed for the presence of marijuana. An applicant with a positive test shall not be offered employment unless the applicant submits medical documentation of legally prescribed medications or a recommendation for medical marijuana.

Pre-Employment Background Investigation

The final applicant selected for the position will be required to undergo a criminal background check. An individual assessment of an applicant’s prior criminal convictions will be made before excluding an applicant from consideration.

The Ohio Department of Rehabilitation and Correction is prohibited from hiring

• Individuals under a federal or state weapons disability if the position requires firearms certification/recertification and use;
• Individuals who have engaged in sexual abuse in a prison or other confinement facility; have been civilly or administratively adjudicated, or convicted of engaging or attempting to engage in sexual activity in the community facilitated by force, implied threats of force, or if the victim did not or was unable to consent;
• Individuals convicted of soliciting or providing support for an act of terrorism, terrorism, or money laundering to support terrorism;
• Individuals who have been convicted of or pled guilty to a felony where a direct correlation exists between the position and prior criminal behavior (example: individuals convicted of a felony involving fraud, deceit, or theft from holding a position that has substantial management or control over the property of a state agency.)

Why Work for the State of Ohio

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part‑time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

• 6 mos. combined work experience in any combination of the following: computers &/or electronics and/or in telecommunications performing routine analysis, programming, installation, maintenance and/or systems support, solving problems with pre‑determined methods on basic hardware or software including experience providing customer support.
• -Or 2 courses in computer science or information systems.
• -Or equivalent of minimum class qualifications for employment noted above.

Job Skills: Information Technology

ADA Statement

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

Drug‑Free Workplace

The State of Ohio is a drug‑free workplace which prohibits the use of marijuana (recreational marijuana/non‑medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug‑Free Workplace Policy (HR‑39), and as outlined in the posting.