Intermediate Telecom Technician - VOIP & Network Support

Novant Health; Mount Pleasant (SC); On-site; USD 45,000 - 65,000; Full time

Job summary

Novant Health’s East Cooper Medical Center in South Carolina is seeking an intermediate Telecommunication Technician to install, program, maintain, troubleshoot, and repair telephone systems, providing reliable support while ensuring safety and standards.

Responsibilities include configuring voice and data equipment, performing moves, adds, changes, testing, and coordinating with users and vendors; requires a high school diploma or GED and telecommunications experience; CCNA is preferred.

Qualifications

• High School Diploma or GED, required.
• 2 Year / Associate Degree, preferred.
• Minimum two year's telecommunications experience, required.
• 5 years, preferred.
• CCNA, preferred.
• Following is a summary of the major job processes of this job. Other duties may be performed, both major and minor, which are not mentioned below.

Responsibilities

• Perform telephone repair, troubleshooting, and maintenance.
• Diagnose and resolve telephone service issues, including wiring, connections, equipment, and programming problems.
• Program and configure telephone systems, handsets, extensions, voicemail, and related telecommunications equipment.
• Install new telephone lines, extensions, jacks, cabling, and telecommunications equipment.
• Perform moves, adds, changes, and disconnects of telephone services.
• Test telephone systems and connections to verify proper operation.
• Identify and correct faults in telephone wiring and telecommunications infrastructure.
• Read and interpret telecommunications wiring diagrams, equipment documentation, and installation specifications.
• Maintain accurate records of installations, repairs, programming changes, and service calls.
• Coordinate with users, vendors, contractors, and other technical staff when resolving telecommunications issues.
• Follow applicable safety procedures and organizational standards.
• Provide professional customer service and explain technical issues and solutions to end users.
• Perform other telecommunications-related duties as assigned.

Skills

Telephone systems

VoIP

Network troubleshooting

Customer service

Education

High School Diploma or GED

Associate degree

Job description

Novant Health’s East Cooper Medical Center in South Carolina is seeking an intermediate Telecommunication Technician to install, program, maintain, troubleshoot, and repair telephone systems, providing reliable support while ensuring safety and standards.

Responsibilities include configuring voice and data equipment, performing moves, adds, changes, testing, and coordinating with users and vendors; requires a high school diploma or GED and telecommunications experience; CCNA is preferred.