Intermediate Telecommunication Tech – Voice & Data Systems

Novant Health; Hilton Head Island (SC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Job summary

Novant Health is hiring a Telecommunication Technician – Intermediate to install, program, maintain, troubleshoot, and repair telephone systems at Hilton Head Hospital, SC. You will provide reliable technical support for telephone services while ensuring safety and adherence to standards.

Requirements include a high school diploma or GED and at least two years of telecom experience; CCNA is a plus. This in-office role requires strong communication and documentation skills and offers weekday

Qualifications

• High School Diploma or GED is required.
• Minimum two years of telecommunications experience is required.
• CCNA certification is preferred.

Responsibilities

• Perform telephone repair, troubleshooting, and maintenance.
• Diagnose and resolve telephone service issues, including wiring, connections, equipment, and programming problems.
• Program and configure telephone systems, handsets, extensions, voicemail, and related telecommunications equipment.
• Install new telephone lines, extensions, jacks, cabling, and telecommunications equipment.
• Perform moves, adds, changes, and disconnects of telephone services.
• Test telephone systems and connections to verify proper operation.
• Identify and correct faults in telephone wiring and telecommunications infrastructure.
• Read and interpret telecommunications wiring diagrams, equipment documentation, and installation specifications.
• Maintain accurate records of installations, repairs, programming changes, and service calls.
• Coordinate with users, vendors, contractors, and other technical staff when resolving telecommunications issues.
• Follow applicable safety procedures and organizational standards.
• Provide professional customer service and explain technical issues and solutions to end users.
• Perform other telecommunications-related duties as assigned.

Skills

Tier 1 support

Network monitoring

Troubleshooting

Installation and programming

Customer service

Education

High School Diploma or GED

Associate degree preferred

Tools

CCNA

Job description

Novant Health is hiring a Telecommunication Technician – Intermediate to install, program, maintain, troubleshoot, and repair telephone systems at Hilton Head Hospital, SC. You will provide reliable technical support for telephone services while ensuring safety and adherence to standards.

Requirements include a high school diploma or GED and at least two years of telecom experience; CCNA is a plus. This in-office role requires strong communication and documentation skills and offers weekday