Telecom Systems Technician – Intermediate

Novant Health; Northern (KY); Hybrid; USD 60,000 - 85,000; Full time

Job summary

Novant Health in Hilton Head, SC is seeking a Telecommunication Technician – Intermediate to install, program, maintain, troubleshoot, and repair telephone systems. You will provide reliable technical support for voice services and equipment, ensuring tasks are completed safely and to standards.

The role involves coordinating with users and technicians, performing moves/adds/changes, testing connections, and documenting service calls.

Qualifications

• High School Diploma or GED, required.
• 2 Year / Associate Degree, preferred.
• CCNA certification, preferred.

Responsibilities

• Perform telephone repair, troubleshooting, and maintenance.
• Diagnose and resolve telephone service issues, including wiring, connections, equipment, and programming problems.
• Program and configure telephone systems, handsets, extensions, voicemail, and related telecommunications equipment.
• Install new telephone lines, extensions, jacks, cabling, and telecommunications equipment.
• Perform moves, adds, changes, and disconnects of telephone services.
• Test telephone systems and connections to verify proper operation.

Skills

Troubleshooting

Telephone systems

Customer service

Education

High School Diploma or GED

Associate Degree preferred

CCNA

Tools

TDM/VoIP systems

Network monitoring tools

Job description

Novant Health in Hilton Head, SC is seeking a Telecommunication Technician – Intermediate to install, program, maintain, troubleshoot, and repair telephone systems. You will provide reliable technical support for voice services and equipment, ensuring tasks are completed safely and to standards.

The role involves coordinating with users and technicians, performing moves/adds/changes, testing connections, and documenting service calls.