Intermediate Product Support Specialist Engineer

Baptist Memorial Health Care Corporation; Memphis (TN); On-site; USD 55,000 - 70,000; Full time

Job summary

Baptist Memorial Health Care Corporation in Memphis, TN is seeking an on-site Information Systems Support Technician to install, upgrade, test and maintain technology products. You will provide guidance to clients on function and operation, serve as liaison between the organization and customers, and resolve escalations with engineering staff.

Overtime and on-call duties may apply. The role requires strong diagnostic skills, knowledge of LAN/WAN, peripheral devices, and clear documentation.

Qualifications

• Associate degree in IS or equivalent experience (4+ years).
• Minimum of four years of relevant experience.

Responsibilities

• Installs and configures peripheral devices.
• Maintains knowledge of LAN/WAN structure.
• Identifies and troubleshoots technology issues.
• Communicates and Documents as required.
• Completes assigned goals.

Education

Associate degree in IS

Job description

Memphis, TN, United States

Job Info

• Job Identification 46494
• Job Category INFORMATION SYSTEMS
• Business Unit BMHCC System Services
• Department Information Systems

Job Description

Job Summary

Perform post-sale, on-site technical product support, regardless of discipline (e.g., Hardware, Network, or Software). Perform installations, upgrades, testing, and/or maintenance. Provide guidance to clients on function, usage, and operation of products. Possess in-depth knowledge of the organization's products and/or services. Serve as liaison between the organization and customers. Convey customer feedback to technical design and engineering staff. Resolve escalations from technical product support technicians and may handle technical implementation of technology products. Incumbent is subject to overtime, callback, and on-call as required. Perform other duties as assigned.

Job Responsibilities

• Installs and configures peripheral devices.
• Maintains knowledge of LAN/WAN structure.
• Identifies and troubleshoots technology issues.
• Communicates and Documents as required.
• Completes assigned goals.

Experience Preferred/Desired

Associate degree in IS or greater than four years of experience depending on education. Minimum of four years of relevant experience or equivalent combination of experience and education.