Interlibrary Loan Specialist - Fast-Paced Library Support

University of Missouri - Columbia; Columbia Township (MO); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

University benefits

Educational fee discounts

Job summary

University of Missouri - Columbia, Library Information Specialist role, assists in providing library materials to nonaffiliated requestors. You will process interlibrary loan requests, verify ownership and status, and coordinate with consortia partners to ensure prompt service.

You will retrieve materials from Ellis Library and related collections, determine shipping methods, and update records in ILLiad, FOLIO, and OpenRS.

Qualifications

• High school diploma or equivalent and at least 2 years of relevant experience.
• Preferred: Bachelor’s degree or equivalent combination of education and experience.
• Preferred: Six months of library experience; related education can substitute.
• Excellent verbal and written communication; strong interpersonal and customer service skills.
• Ability to explain issues clearly and work to resolve problems.
• Discretion and judgment with confidential patron information.
• Competence using library software and office equipment.

Responsibilities

• Prepare daily interlibrary lending requests for printing and searching.
• Verify print and digital requests in local catalog for ownership, status, and location.
• Retrieve materials from Ellis Library collections to fulfill requests.
• Determine location for non-Ellis Library materials and coordinate shipping.
• Troubleshoot and triage problems from requesters, including staff from outside our institution.
• Ensure timely responses per consortia agreements and best practices for ILL delivery service.
• Determine appropriate shipping method and prepare books to be shipped; prepare mailing labels and charges.
• Update interlibrary lending requests in MU libraries’ systems (FOLIO, OpenRS, ILLiad).
• Discharge returned items and renew books as requested.
• Record statistics relevant to the unit; monitor and order supplies as needed.
• Perform other duties as assigned.

Skills

Verbal & written communication

Interpersonal skills

Customer service

Team collaboration

Discretion and judgment

Computer literacy

Education

High school diploma or equivalent

Bachelor’s degree or equivalent

Tools

FOLIO

OpenRS

ILLiad

Job description

University of Missouri - Columbia, Library Information Specialist role, assists in providing library materials to nonaffiliated requestors. You will process interlibrary loan requests, verify ownership and status, and coordinate with consortia partners to ensure prompt service.

You will retrieve materials from Ellis Library and related collections, determine shipping methods, and update records in ILLiad, FOLIO, and OpenRS.