Library Information Specialist

University of Missouri - Columbia; Columbia Township (MO); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

University benefits

Educational fee discounts

Job summary

University of Missouri - Columbia, Library Information Specialist role, assists in providing library materials to nonaffiliated requestors. You will process interlibrary loan requests, verify ownership and status, and coordinate with consortia partners to ensure prompt service.

You will retrieve materials from Ellis Library and related collections, determine shipping methods, and update records in ILLiad, FOLIO, and OpenRS.

Qualifications

• High school diploma or equivalent and at least 2 years of relevant experience.
• Preferred: Bachelor’s degree or equivalent combination of education and experience.
• Preferred: Six months of library experience; related education can substitute.
• Excellent verbal and written communication; strong interpersonal and customer service skills.
• Ability to explain issues clearly and work to resolve problems.
• Discretion and judgment with confidential patron information.
• Competence using library software and office equipment.

Responsibilities

• Prepare daily interlibrary lending requests for printing and searching.
• Verify print and digital requests in local catalog for ownership, status, and location.
• Retrieve materials from Ellis Library collections to fulfill requests.
• Determine location for non-Ellis Library materials and coordinate shipping.
• Troubleshoot and triage problems from requesters, including staff from outside our institution.
• Ensure timely responses per consortia agreements and best practices for ILL delivery service.
• Determine appropriate shipping method and prepare books to be shipped; prepare mailing labels and charges.
• Update interlibrary lending requests in MU libraries’ systems (FOLIO, OpenRS, ILLiad).
• Discharge returned items and renew books as requested.
• Record statistics relevant to the unit; monitor and order supplies as needed.
• Perform other duties as assigned.

Skills

Verbal & written communication

Interpersonal skills

Customer service

Team collaboration

Discretion and judgment

Computer literacy

Education

High school diploma or equivalent

Bachelor’s degree or equivalent

Tools

FOLIO

OpenRS

ILLiad

Job description

Hiring Department

Lib Research & Info Svcs.

Job Description

Assists in providing library materials to nonaffiliated requestors. Primary responsibilities are to process requests for returnable and non-returnable items from various sources, meet our consortia agreements for prompt service, and direct student assistants in the accomplishment of these responsibilities.

Key Job Duties

• Prepares daily interlibrary lending requests for printing and searching. Verifies both print and digital requests in local catalog for ownership, circulation status, and location.
• Retrieves materials from Ellis Library print and digital collections to fulfill requests.
• Determines location for of non-Ellis Library material requests,(including specialized libraries, University of Missouri Libraries Depository, and Special Collections). Asks for these materials to be sent to Ellis Library for shipping.
• Troubleshoots and triages problems from various requesters –including those from our own staff and from staff outside our institution.
• Ensures that all requests are answered promptly in accordance with agreements between our consortia partners and according to best practices for ILL delivery service.
• Determines appropriate shipping method and prepares books to be shipped to other libraries; prepares mailing labels and the charging of books through the circulation system.
• Updates interlibrary lending requests for MU, UM and MOBIUS libraries utilizing appropriate library systems, such as FOLIO (our integrated library system), OpenRS (the MOBIUS borrowing platform), and ILLiad (resource sharing management software).
• Discharges returnable items from other libraries in the library’s circulation system and updates records using ILLiad. Renews books when requested.
• Records and updates statistics relevant to unit.
• Monitors and orders shipping and office supplies as needed.
• Performs other duties as assigned.

Shift

Monday-Friday, 8am-5pm

Minimum Qualifications

High school diploma or equivalent and at least 2 years of experience from which comparable knowledge and skills can be acquired is necessary

Preferred Qualifications

• Bachelor’s degree or an equivalent combination of education and experience.
• Six months of library experience. Directly related education or training may be substituted for experience.
• Supervisory experience.
• Excellent verbal and written communication skills; Ability to explain issues clearly and work to satisfactorily resolve problems.
• Strong interpersonal and customer service skills. Ability to work with others collaboratively and respectfully.
• Ability to exercise discretion and judgment including handling confidential patron information.
• Competence using computer software and equipment.

NOTE: This position requires some physical stamina and involves moving materials and related physical actions part of the workday. Must be able to move fully loaded book trucks (at least 200 lbs.). Must be able to read call numbers on books located on shelves at ground level and up to nine feet in height and where lighting is diminished; ladders and footstools are available.

Anticipated Hiring Range

Salary Range: $16 - $16.70/hr

Grade: GGS 006

University Title: Library Information Specialist.

Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

Application Materials

Cover letter and resume

Sponsorship Information

Employment visa sponsorship is not available for this position.

Benefit Eligibility

• This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.

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