Interlibrary Loan Lead

Georgia Southern University; Statesboro (GA); On-site; USD 23,000 - 28,000; Full time

Job summary

Georgia Southern University in Statesboro, GA, seeks an Interlibrary Loan Lead to manage daily borrowing and lending workflows, supervise staff, and coordinate with campus and external libraries. The role requires meticulous attention to policy, invoicing, and problem resolution across interlibrary loan services.

The Lead will guide staff, ensure timely document delivery, and maintain high standards of customer service while supporting the Access Services desk and contributing to a cooperative

Qualifications

• High School Diploma or equivalent is required.
• Experience working in a library is required.
• Supervisory experience is required.
• Bachelor's Degree is preferred.

Responsibilities

• Manage daily workflows and procedures related to the interlibrary loan Borrowing queue including processing borrowed items, determining loan and licensing policies, preparing and tracking shipments, preparing invoices, reporting database and cataloging problems
• Process Interlibrary Loan and Document Delivery requests from Georgia Southern University faculty, staff, and students, and from external domestic and international libraries, including identifying, retrieving, scanning, and delivering library materials
• Provide welcoming, courteous, and actively engaged customer service, including greeting and communicating with faculty, staff, students, and community patrons in person, or by phone, email, or online chat, to identify and address their service needs
• Hire, train, supervise, and evaluate staff and/or student workers as needed
• Provide staffing support to the Access Services desk
• Cover additional interlibrary loan duties in absence of the ILL librarian or fellow staff

Skills

Supervisory experience

Experience working in a library

Effective communication

Customer service

Education

High School Diploma or equivalent

Bachelor's Degree

Tools

ILLiad

Job description

Interlibrary Loan Lead

Job ID: 302904

Location: Statesboro, Georgia

Full/Part Time: Full Time

Regular/Temporary: Regular

About Us

Georgia Southern University is the state's largest and most comprehensive center of higher education south of Atlanta. With nearly 150 degree programs at the bachelor's, master's and doctoral levels, Georgia Southern has been designated a Carnegie Doctoral/R2 "high research" university and serves more than 29,500 students from all 50 states, Washington, D.C., Puerto Rico, and more than 100 countries.

With four vibrant campuses - the Statesboro Campus, the Armstrong Campus in Savannah, the Liberty Campus in Hinesville, and the East Georgia Campus in Swainsboro - Georgia Southern offers a dynamic environment that encourages learning, discovery and personal growth. The University is accredited by the Southern Association of Colleges and Schools and has earned specialized accreditation from numerous professional and academic associations that set standards in their respective fields.

Georgia Southern is an influencer and intellectual catalyst in southeast Georgia, a rapidly expanding region that is home to international companies such as Hyundai, Gulfstream and JCB, as well as the Port of Savannah and Georgia Ports Authority. With a focus on hands‑on learning, Georgia Southern is supporting the demand for highly skilled workers by providing academic excellence and creative innovation in a supportive, student‑centered environment that empowers the next generation of leaders to succeed.

Beyond an ideal location, there is a place for you to work in an exciting environment abounding with opportunities for personal and professional growth. Named one of the Best U.S. Colleges by The Wall Street Journal, Georgia Southern is nationally recognized for the caliber of its academic programs and student experience. Georgia Southern University has also been recognized by Forbes as one of "America's Best-In-State Employers" for 2025.

Location

Statesboro Campus - Statesboro, GA

Department Information

Access Services Department

Job Summary

The Interlibrary Loan Lead is responsible for managing interlibrary loan Borrowing, assisting interlibrary loan staff with interlibrary loan Lending, and performing additional tasks as needed. The position requires daily interaction with the campus community as well as regular communication with other libraries. Attention to detail and commitment to service are necessary components of this position. This position includes daily supervision of interlibrary loan staff.

Responsibilities

• Manage daily workflows and procedures related to the interlibrary loan Borrowing queue including processing borrowed items, determining loan and licensing policies, preparing and tracking shipments, preparing invoices, reporting database and cataloging problems
• Process Interlibrary Loan and Document Delivery requests from Georgia Southern University faculty, staff, and students, and from external domestic and international libraries, including identifying, retrieving, scanning, and delivering library materials
• Provide welcoming, courteous, and actively engaged customer service, including greeting and communicating with faculty, staff, students, and community patrons in person, or by phone, email, or online chat, to identify and address their service needs
• Hire, train, supervise, and evaluate staff and/or student workers as needed
• Provide staffing support to the Access Services desk
• Cover additional interlibrary loan duties in absence of the ILL librarian or fellow staff

Required Qualifications

Educational Requirements

• High School Diploma or equivalent

Required Experience

• Experience working in a library
• Supervisory experience

Preferred Qualifications

Preferred Educational Qualifications

• Bachelor's Degree

Preferred Experience

• Experience with using ILLiad interlibrary loan management software
• Three (3) or more years of related work experience

Proposed Salary

$17.55 per hour

This is a non-exempt position paid on a biweekly basis.

Required Documents to Attach

• Resume
• Cover Letter
• Two (2) Professional References

Knowledge, Skills, & Abilities

ABILITIES

• Consistently exhibit engaging customer service
• Ability to support various constituencies served by the University
• Proven proficiency with computers including Microsoft Office, Google, and/or applications as required for specific position

KNOWLEDGE

• Adhere to University policies and procedures to meet Institutional goals and support University's mission for student success

SKILLS

• Effective communication (verbal and written), organizational and human relations skills

Apply Before Date

November 4, 2026

Application review may begin as early as September 1, 2026.

Contact Information

For more information or questions about a job posting, please contact the Department of Human Resources by phone at [phone] or by email at [e-mail].

For technical support, please call the USG Service Desk at [phone], or email [e-mail].

USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect.These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards.More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Conditions of Employment

Offers of employment are contingent upon completion of background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Southern University, as determined by Georgia Southern University in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test.

Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

Legally authorized to work in the United States for the duration of employment without assistance from the University.

Must be able to perform duties and responsibilities with or without reasonable accommodation.

Georgia Southern University is a Tobacco and Smoke-Free Community.

Equal Employment Opportunity

Georgia Southern University provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, age, veteran status, political affiliation, or disability. Individuals in need of reasonable accommodations under the Americans with Disabilities Act to participate in the search process should notify Human Resources: [phone].

Other Information

• Must be able to perform duties and responsibilities with or without reasonable accommodation.
• Work generally performed in an office environment.
• Workweek may occasionally extend beyond 40 hours.
• Travel may be required.

Background Check

• Standard