Financial Aid Counselor - Processing

Georgia Southern University; Statesboro (GA); On-site; USD 42,000 - 48,000; Full time

Job summary

Georgia Southern University is seeking a Financial Aid Counselor - Processing to coordinate the financial aid application process from first contact through completed awards.

The role requires a Bachelor's Degree and at least two years of related experience. Responsibilities include verification of FAFSA records, award adjustments, student outreach, and collaboration with campus partners.

Qualifications

• Bachelor's Degree required.
• Two or more years of related work experience.
• Experience in financial aid or higher education preferred.

Responsibilities

• Perform verification on FAFSA records for selected students.
• Evaluate financial aid requests and adjust awards as needed.
• Outreach to students regarding financial aid requirements.
• Maintain knowledge of current federal and state regulations governing financial aid.
• Collaborate with campus partners to provide accurate information for students.
• Represent the Financial Aid Office at university events.
• Assist with counseling students and respond to service requests (phone, email, tickets, appointments).
• Serve on departmental, institutional, and regional committees.

Skills

Customer service

Communication

Computer proficiency

Confidentiality

Teamwork

Education

Bachelor's Degree

Job description

Financial Aid Counselor - Processing

Job ID: 303153
Location: Statesboro, Georgia
Full/Part Time: Full Time
Regular/Temporary: Regular

About Us

Georgia Southern University is the state's largest and mostcomprehensive center of higher education south of Atlanta. Withnearly 150 degree programs at the bachelor's, master's and doctorallevels, Georgia Southern has been designated a Carnegie Doctoral/R2\"high research\" university and serves more than 29,500 studentsfrom all 50 states, Washington, D.C., Puerto Rico, and more than100 countries.

With four vibrant campuses - the Statesboro Campus, theArmstrong Campus in Savannah, the Liberty Campus in Hinesville, andthe East Georgia Campus in Swainsboro - Georgia Southern offers adynamic environment that encourages learning, discovery andpersonal growth. The University is accredited by the SouthernAssociation of Colleges and Schools and has earned specializedaccreditation from numerous professional and academic associationsthat set standards in their respective fields.

Georgia Southern is an influencer and intellectual catalyst insoutheast Georgia, a rapidly expanding region that is home tointernational companies such as Hyundai, Gulfstream and JCB, aswell as the Port of Savannah and Georgia Ports Authority. With afocus on hands-on learning, Georgia Southern is supporting thedemand for highly skilled workers by providing academic excellenceand creative innovation in a supportive, student-centeredenvironment that empowers the next generation of leaders tosucceed.

Beyond an ideal location, there is a place for you to work in anexciting environment abounding with opportunities for personal andprofessional growth. Named one of the Best U.S. Colleges by TheWall Street Journal, Georgia Southern is nationally recognized forthe caliber of its academic programs and student experience.Georgia Southern University has also been recognized by Forbes asone of \"America's Best-In-State Employers\" for 2025.

Location

Statesboro Campus - Statesboro, GA

Department Information

Office of Financial Aid

Job Summary

This position will coordinate the financial aid applicationprocess from first contact to completed award.

Responsibilities

• Perform verification on selected students' FAFSA records
• Evaluate financial aid requests and make award adjustments and/or recalculations
• Perform outreach to students regarding financial aidrequirements
• Maintain knowledge of all current federal and state regulationsgoverning financial aid to ensure compliants
• Collaborate with various campus partners/departments to provideaccurate information for students
• Represent the Financial Aid Office at University events
• Assist with counseling students and respond to service requests(phone, emails, tickets, appointments, etc.)
• Serve on various departmental, institutional, and/or regionalcommittees

Required Qualifications

Educational Requirements

• Bachelor's Degree

Required Experience

• Two (2) or more years of related work experience

Proposed Salary

$21.75 per hour

This is a non-exempt position paid on a biweeklybasis.

Required Documents to Attach

• Resume
• Cover Letter
• Two (2) Professional References

Knowledge, Skills, & Abilities

ABILITIES

• Consistently exhibit engaging customer service
• Ability to support various constituencies served by the University
• Proven proficiency with computers including Microsoft Office,Google, and/or applications as required for specific position
• Ability to maintain confidentiality and secure sensitiveinformation
• Ability to work independent and collaboratively
• Demonstrate commitment to customer service-centered workethic

KNOWLEDGE

• Adhere to University policies and procedures to meetInstitutional goals and support University's mission for studentsuccess

SKILLS

• Effective communication (verbal and written), organizationaland human relations skills

Apply Before Date

September 8, 2026

Application review may begin as early as September 8,2026.

Contact Information

For more information or questions about a job posting, pleasecontact the Department of Human Resources by phone at [phone] or by email at [e-mail].

For technical support, please call the USG Service Desk at [phone], or email [e-mail].

USG Core Values

The University System of Georgia is comprised of our 25institutions of higher education and learning as well as the SystemOffice. Our USG Statement of Core Values are Integrity, Excellence,Accountability, and Respect.These values serve as thefoundation for all that we do as an organization, and each USGcommunity member is responsible for demonstrating and upholdingthese standards.More details on the USG Statement of CoreValues and Code of Conduct are available in USG Board Policy8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated inBoard Policy 6.5 Freedom of Expression and Academic Freedom foundon-line at https://www.usg.edu/policymanual/section6/C2653.

Conditions of Employment

Offers of employment are contingent upon completion ofbackground investigation including a criminal background checkdemonstrating your eligibility for employment with Georgia SouthernUniversity, as determined by Georgia Southern University in itssole discretion, confirmation of the credentials and employmenthistory reflected in your application materials and, if applicable,a satisfactory credit check. Applicants may be subject to apre-employment drug test.

Offers are made expressly subject to the applicable federal andstate laws, to the statutes, rules and regulations of thisinstitution and to the Bylaws and Policies of the Board of Regents(BOR) of the University System of Georgia (USG), which areavailable for your inspection upon request.

Legally authorized to work in the United States for the durationof employment without assistance from the University.

Must be able to perform duties and responsibilities with orwithout reasonable accommodation.

Georgia Southern University is a Tobacco and Smoke-FreeCommunity.

Proof of valid driver's license upon hire and throughoutemployment.

Equal Employment Opportunity

Georgia Southern University provides equal employmentopportunities to all employees and applicants for employmentwithout regard to race, color, sex, sexual orientation, genderidentity or expression, national origin, religion, age, veteranstatus, political affiliation, or disability. Individuals in needof reasonable accommodations under the Americans with DisabilitiesAct to participate in the search process should notify HumanResources: [phone].

Other Information

• Must be able to perform duties and responsibilities with orwithout reasonable accommodation.
• Work generally performed in an office environment.
• Workweek may occasionally extend beyond 40 hours.
• Travel may be required.
• May be required to maneuver items weighing up to 25 pounds withor without reasonable accommodation.

Background Check

• Position of Trust + Education