IT Business Analyst, Intermediate

Georgia Southern University; Statesboro (GA); On-site; USD 61,000 - 74,000; Full time

Job summary

Georgia Southern University, located in Statesboro, GA, is seeking an IT Business Analyst, Intermediate to join Information Technology Services. The role focuses on analyzing business requirements for system solutions, applying AI to accelerate discovery, and delivering automation to improve university processes.

The incumbent serves as a technical lead for project specifications and champions responsible AI adoption.

Qualifications

• Bachelor's Degree from an accredited institution
• Three (3) or more years of work-related experience
• Experience with AI-enabled and automated solutions in enterprise contexts

Responsibilities

• Serve as key liaison to other departments that have specific business functions
• Identify and drive improvements using critical thinking to analyze issues and opportunities
• Evolve into a subject-matter expert liaising between departments
• Perform current state analysis of systems, applications and functions using data analysis and AI-assisted review
• Produce high-quality requirements artifacts including specifications, flows, mock-ups and wireframes
• Collaborate with customers to scope, prioritize and fulfill data requests from the enterprise data lake

Skills

Business analysis

AI governance

Process mining

Data analysis

Power BI

SQL

Education

Bachelor's degree

Tools

Power Automate

Power Apps

ServiceNow

UiPath

Excel

Job description

IT Business Analyst, Intermediate

Job Information

Job ID: 303438

Location: Statesboro, Georgia

Full/Part Time: Full Time

Regular/Temporary: Regular

About Us

Georgia Southern University is the state's largest and mostcomprehensive center of higher education south of Atlanta. Withnearly 150 degree programs at the bachelor's, master's and doctorallevels, Georgia Southern has been designated a Carnegie Doctoral/R2"high research" university and serves more than 29,500 studentsfrom all 50 states, Washington, D.C., Puerto Rico, and more than100 countries.

With four vibrant campuses - the Statesboro Campus, theArmstrong Campus in Savannah, the Liberty Campus in Hinesville, andthe East Georgia Campus in Swainsboro - Georgia Southern offers adynamic environment that encourages learning, discovery andpersonal growth. The University is accredited by the SouthernAssociation of Colleges and Schools and has earned specializedaccreditation from numerous professional and academic associationsthat set standards in their respective fields.

Georgia Southern is an influencer and intellectual catalyst insoutheast Georgia, a rapidly expanding region that is home tointernational companies such as Hyundai, Gulfstream and JCB, aswell as the Port of Savannah and Georgia Ports Authority. With afocus on hands-on learning, Georgia Southern is supporting thedemand for highly skilled workers by providing academic excellenceand creative innovation in a supportive, student-centeredenvironment that empowers the next generation of leaders tosucceed.

Beyond an ideal location, there is a place for you to work in anexciting environment abounding with opportunities for personal andprofessional growth. Named one of the Best U.S. Colleges by TheWall Street Journal, Georgia Southern is nationally recognized forthe caliber of its academic programs and student experience.Georgia Southern University has also been recognized by Forbes asone of "America's Best-In-State Employers" for 2025.

Location

Statesboro Campus - Statesboro, GA

Department Information

Information Technology Services

Job Summary

Functions as a liaison, subject matter expert, and processinnovation partner for IT Services in assigned functional area(s)of the University.Facilitates the business analysis processto identify business requirements for system solutions, automation,and improved processes that increase efficiency, productivity, andvalue to the institution. Applies artificial intelligence (AI)capabilities to accelerate discovery, requirements development,documentation, and testing, and to design solutions that reducemanual effort in university business processes. Serves as technicallead when developing project specifications and requirements bothinternal to the department and cross-departmental, and championsthe responsible, policy-compliant adoption of AI and an automationmindset within assigned business area(s).

Responsibilities

• Serve as key liaison to other departments that have specificbusiness functions
• Take initiative to proactively identify and drive improvementswhile applying critical thinking to analyze issues andopportunities to recommend practical solutions
• Evolve into a subject-matter expert who can easily liaisebetween other departments
• Perform current state analysis of existing business systems,applications and functions, applying process mining, data analysis,and AI-assisted review of documentation, service tickets and systemdata to surface bottlenecks, rework and automation candidates
• Produce timely and high quality requirements-related workproducts, including requirement specifications, process flows,mock-ups, and wire frames
• Partner with customers to scope, prioritize and fulfill datarequests from the enterprise data lake, translating businessquestions into data requirements and delivering the appropriatesolution while ensuring data accuracy, appropriate access andcompliance with data governance
• Plan, facilitate, and execute system / functional testing andUAT for projects and enhancements
• Become deeply immersed and knowledgeable about core businessfunctions, processes and workflows associated with assignedbusiness areas and projects including extensive cross-training withother team members to ensure multiple subject matter experts withinthe BA team
• Understand the relationships, dependencies, and impact ofneighboring business functions
• Understand core systems, applications, and technicalplatforms
• Collaborate with departments to identify, document, andcommunicate business needs and provide IT solutions, includingAI-enabled and automated solutions

Required Qualifications

Educational Requirements

• Bachelor's Degree from an accredited institution

Required Experience

• Three (3) or more years of work-related experience

Preferred Qualifications

Additional Preferred Qualifications

• Familiarity with regulatory policies and procedures such asHIPAA, PCI, FERPA, and GLBA, and with research data compliancerequirements
• Familiarity with responsible AI principles and AI governanceframeworks such as the NIST AI Risk Management Framework

Preferred Experience

• Experience with Enterprise and/or Line-Of-Business applicationsin the Higher Education environment
• Experience with Higher Education Auxiliary Enterprises (RetailServices, Dining, Card Services, Parking and Transportation), LifeSafety, University Housing, Student Health Services,
• Facility Services, Controllers/Financials, and HumanResources
• Demonstrated experience applying generative AI tools (such asMicrosoft 365 Copilot, Google Gemini, ChatGPT, or Claude in anenterprise deployment) to business analysis, documentation, orprocess improvement work
• Experience designing or implementing workflow automation usingplatforms such as Power Automate, Power Apps, ServiceNow, UiPath,Workato, or comparable low-code/no-code and robotic processautomation tools
• Experience with intelligent document processing, conversationalassistants, or agentic AI workflows in an enterprise setting
• Experience with process mining, process modeling (BPMN), orLean / Six Sigma process improvement methods
• Working knowledge of data analysis and visualization tools(such as SQL, Power BI, Tableau, or advanced spreadsheet functions)for baselining and measuring process performance

Proposed Salary

$60,617 - $74,000

This is an exempt position paid on a monthlybasis.

Required Documents to Attach

• Resume
• Cover Letter
• Two (2) Professional References

Knowledge, Skills, & Abilities

ABILITIES

• Consistently exhibit engaging customer service
• Ability to support various constituencies served by theUniversity
• Proven proficiency with computers including Microsoft Office,Google, and/or applications as required for specific position
• Navigate web access and email with or without reasonableaccommodation

KNOWLEDGE

• Adhere to University policies and procedures to meetInstitutional goals and support University's mission for studentsuccess
• Proven proficiency with computers including Microsoft Office,Google, and/or applications as required for specific position

SKILLS

• Effective communication (verbal and written), organizationaland human relations skills
• Demonstrate appropriate organizational skills as required forspecific position

Apply Before Date

October 19, 2026

Application review may begin as early as September11, 2026.

Contact Information

For more information or questions about a job posting, please contact the Department of Human Resources by phone at [phone] or by email at [e-mail].

For technical support, please call the USG Service Desk at [phone], or email [e-mail].

USG Core Values

The University System of Georgia is comprised of our 25institutions of higher education and learning as well as the SystemOffice. Our USG Statement of Core Values are Integrity, Excellence,Accountability, and Respect.These values serve as thefoundation for all that we do as an organization, and each USGcommunity member is responsible for demonstrating and upholdingthese standards.More details on the USG Statement of CoreValues and Code of Conduct are available in USG Board Policy8.2.18.1.2 and can be found on-line athttps://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated inBoard Policy 6.5 Freedom of Expression and Academic Freedom foundon-line athttps://www.usg.edu/policymanual/section6/C2653.

Conditions of Employment

Offers of employment are contingent upon completion ofbackground investigation including a criminal background checkdemonstrating your eligibility for employment with Georgia SouthernUniversity, as determined by Georgia Southern University in itssole discretion, confirmation of the credentials and employmenthistory reflected in your application materials and, if applicable,a satisfactory credit check. Applicants may be subject to apre-employment drug test.

Offers are made expressly subject to the applicable federal andstate laws, to the statutes, rules and regulations of thisinstitution and to the Bylaws and Policies of the Board of Regents(BOR) of the University System of Georgia (USG), which areavailable for your inspection upon request.

Legally authorized to work in the United States for the durationof employment without assistance from the University.

Must be able to perform duties and responsibilities with orwithout reasonable accommodation.

Georgia Southern University is a Tobacco and Smoke-FreeCommunity.

Equal Employment Opportunity

Georgia Southern University provides equal opportunities to allemployees and applicants for employment without regard to race,color, sex, sexual orientation, gender identity or expression,national origin, religion, age, veteran status, politicalaffiliation, or disability. Individuals in need of reasonableaccommodations under the America with Disabilities Act toparticipate in the search process should notify Human Resources:[phone].

Other Information

• Must be able to perform duties and responsibilities with orwithout reasonable accommodation.
• Work generally performed in an office environment.
• Workweek may occasionally extend beyond 40 hours.
• Travel may be required.

Background Check

• Position of Trust + Education