Interim Supervisor, Program Manager and/or Program Administrator

Allies4Outcomes; Charlotte (NC); On-site; USD 151,536,000 - 206,640,000; Full time

Benefits offered by this job

Flexible schedule

Mileage reimbursement

Hotel reimbursement

Job summary

Allies4Outcomes in North Carolina seeks interim leaders to partner with counties and our consultant team to provide oversight of child welfare and adult and aging services. Roles include supervisory, program manager, or program administrator with two‑level decision making and quality assurance.

Candidates should have 7+ years in NC supervisory/management, strong NC policy knowledge, excellent communication, and willingness to travel across the state.

Qualifications

• Minimum 7 years supervisory or management experience in NC Child Protective Services or Adult & Aging Services.
• Strong knowledge of NC laws, policies, systems, and practice standards.
• Excellent written and verbal communication; ability to coach staff.
• Willingness to travel across NC and work flexible hours.

Responsibilities

• Provide leadership, oversight, and consultation to county social services staff.
• Support two‑level decision‑making, case consultation, and quality assurance.
• Provide guidance on North Carolina law, policy, and best practices.
• Assist with management of casework, program operations, staffing, and workloads.
• Identify backlogs and operational barriers; implement solutions.
• Coach, mentor, and support staff development and performance.
• Collaborate with county leadership and A4O team to ensure continuity of services.
• Review work processes to promote quality, timeliness, and accountability.
• Assist counties with staffing transitions and service delivery.
• Work with A4O team to develop solutions and drive change as needed.

Skills

Supervisory experience

Program management

Program administration

Leadership

Communication

Critical thinking

Change management

Travel across NC

Job description

Ready to take your social work career in a bold new direction? Are you North Carolina Pre‑Service Trained? Do you have seven years or more experience in Child Protective Services and/or Adult and Aging Services?

We're growing and looking for dynamic, efficient, and knowledgeable supervisors, program managers and program administrators who are creative and committed to excellence in practice. Our company embraces innovation and redefines how social work is done in North Carolina. Our team authentically embodies the Allies4Outcomes values, including excellence in customer service and the ability to be flexible. We have a need across the state for these interim roles to step in while counties are hiring for open positions to continue to ensure oversight, two‑level decision‑making and ongoing support of the workforce. We are actively recruiting in North Carolina to join

Intensive Support Social Work Team (ISSWT)

This team will partner with counties, and the Allies4Outcomes Consultant Team to deliver results in addressing case needs across child welfare and adult and aging services program areas.

Interim Supervisor, Program Manager, or Program Administrator

Responsibilities may include:

• Providing leadership, oversight, and consultation to county social services staff.
• Supporting two‑level decision‑making, case consultation, and quality assurance, as applicable to the assigned program area.
• Providing guidance and oversight related to North Carolina law, policy, and best practices.
• Supporting the management of casework, program operations, staffing needs, and critical workloads.
• Identifying and addressing backlogs, overdue work, workflow challenges, and operational barriers.
• Providing coaching, mentoring, and practice guidance to strengthen staff performance and professional development.
• Supporting county leadership with program planning, implementation, problem‑solving, and performance management.
• Collaborating with county leadership and the A4O Consultant Team to develop solutions and ensure continuity of services.
• Reviewing work and processes to promote quality, timeliness, compliance, and accountability.
• Helping counties navigate staffing transitions and maintain effective service delivery while permanent positions are being filled.
• Supporting Child Welfare and/or Adult & Aging Services based on your experience, qualifications, and county needs.
• Participating in after‑hours and weekend support or on‑call rotations, when required by the assignment.
• Demonstrate flexibility and the ability to quickly adapt to the unique needs, expectations, and priorities of each county.
• Consistently demonstrating the Allies4Outcomes commitment to excellence in customer service.

Required Competencies

We are seeking experienced social services professionals who are ready to step into an interim leadership role and make an immediate impact. Only applicants with a minimum 7 years of supervisory or management experience in Child Protective Services or Adult and Aging Services in North Carolina will be considered. Qualified candidates should have:

• Previous experience in supervision, program management, or program administration.
• Strong knowledge of applicable North Carolina laws, policies, systems, and practice standards.
• Deep knowledge of NC policy, practice, continuous quality improvement practices, and engagement of families and children.
• Strong critical‑thinking, decision‑making, and problem‑solving skills.
• The ability to quickly assess needs, establish priorities, and implement effective solutions.
• Excellent written and verbal communication skills.
• The ability to work collaboratively with county leadership, staff, and community partners.
• Strong organizational skills and the ability to manage competing priorities.
• A demonstrated commitment to quality practice, accountability, flexibility, and exceptional customer service.
• The ability to work independently while remaining highly collaborative and responsive to the A4O team and county partners.
• Ability to manage change for yourself (flexible, creative, emotionally regulated), assist others in managing change, and support organizational change.
• Be willing to travel across NC and be flexible in work hours to meet the needs of the County.

Join Allies4Outcomes in transforming social services through leadership, collaboration, innovation, and impact.

We have immediate opportunities beginning now. See our website for more info: (Job Types: Full‑timePay: $75.00 per hourExpected hours: up to 38 per weekBenefits:Flexible scheduleMileage reimbursementHotel reimbursement)