Interim Social Services Leader: Program Manager & Admin (NC)

Allies4Outcomes; North Carolina; On-site; USD 88,000 - 118,000; Full time

Benefits offered by this job

Flexible schedule

Mileage reimbursement

Hotel reimbursement

Job summary

Allies4Outcomes is seeking experienced social services leaders for Interim Supervisor, Program Manager, or Program Administrator roles across North Carolina. The team focuses on two-level decision-making and ongoing support to counties, ensuring quality and accountability in practice.

Qualified candidates have a minimum of seven years in supervisory or management roles within Child Protective Services or Adult & Aging Services in NC, with strong knowledge of NC policy, laws, and continuous

Qualifications

• Minimum 7 years of supervisory or management experience in Child Protective Services or Adult and Aging Services in North Carolina.
• Strong knowledge of NC laws, policies, systems, and practice standards.
• Deep knowledge of NC policy, practice, continuous quality improvement, and engagement of families and children.
• Excellent written and verbal communication skills.

Responsibilities

• Providing leadership, oversight, and consultation to county social services staff.
• Supporting two-level decision-making, case consultation, and quality assurance as applicable to the assigned program area.
• Providing guidance and oversight related to North Carolina law, policy, and best practices.
• Supporting the management of casework, program operations, staffing needs, and critical workloads.
• Identifying and addressing backlogs, overdue work, workflow challenges, and operational barriers.
• Providing coaching, mentoring, and practice guidance to strengthen staff performance and professional development.
• Supporting county leadership with program planning, implementation, problem-solving, and performance management.
• Collaborating with county leadership and the A4O Consultant Team to develop solutions and ensure continuity of services.
• Reviewing work and processes to promote quality, timeliness, compliance, and accountability.
• Helping counties navigate staffing transitions and maintain effective service delivery while permanent positions are being filled.
• Supporting Child Welfare and/or Adult & Aging Services based on your experience, qualifications, and county needs.
• Participating in after-hours and weekend support or on-call rotations, when required by the assignment.
• Demonstrate flexibility and the ability to quickly adapt to the unique needs, expectations, and priorities of each county.
• Consistently demonstrating the Allies4Outcomes commitment to excellence in customer service.
• The ability to work independently while remaining highly collaborative and responsive to the A4O team and county partners.
• Be willing to travel across NC and be flexible in work hours to meet the needs of the County.

Skills

Supervision experience

Program management

Policy knowledge - NC

Communication skills

Flexibility/adaptability

Job description

Allies4Outcomes is seeking experienced social services leaders for Interim Supervisor, Program Manager, or Program Administrator roles across North Carolina. The team focuses on two-level decision-making and ongoing support to counties, ensuring quality and accountability in practice.

Qualified candidates have a minimum of seven years in supervisory or management roles within Child Protective Services or Adult & Aging Services in NC, with strong knowledge of NC policy, laws, and continuous