Interim Lead Passenger Service Agent: Elevate Experience

QAS Quantem Aviation Services, LLC; Orlando (FL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive wages

Health, dental and life insurance

401(k) with company match

AD&D and LTD

Employee Assistance Program

Employee discounts

Advancement opportunities

On the job training

Employee Recognition Program

DailyPay

Flexible schedule

Referral bonuses

Job summary

The Inland Group of Companies is seeking an Interim Lead Passenger Service Agent in Orlando, FL. You will coach peers, monitor operations, and provide exceptional customer service at ticket counters, gates, and baggage areas.

Responsibilities include meet and greet, ticketing, boarding announcements, and ensuring on-time performance while maintaining safety standards. Reading, writing, and speaking English is required; CBP seal eligibility and a valid driver’s license are mandatory.

Qualifications

• Must be 18 years of age or older.
• Must read, write, understand and carry out instructions in English.
• Proficient with Microsoft Office Suite or related software.
• Must obtain CBP seal; Orlando FL CBP requires US citizenship or US permanent resident status to receive a CBP seal.
• A valid driver’s license is required for this position.

Responsibilities

• Meet and greet passengers and provide exemplary customer service at the ticket counter, gate and baggage areas.
• Handle ticketing, gate and jet bridge functions and related announcements.
• Ensure safety standards are met and flights load/unload on time.
• Coordinate with team to manage passenger flow and assist with boarding and deplaning.

Skills

Customer service

English proficiency

Communication

Attention to detail

Professional conduct

Microsoft Office

Teamwork

Tools

Microsoft Office Suite

Job description

The Inland Group of Companies is seeking an Interim Lead Passenger Service Agent in Orlando, FL. You will coach peers, monitor operations, and provide exceptional customer service at ticket counters, gates, and baggage areas.

Responsibilities include meet and greet, ticketing, boarding announcements, and ensuring on-time performance while maintaining safety standards. Reading, writing, and speaking English is required; CBP seal eligibility and a valid driver’s license are mandatory.