Interim Lead Passenger Service Agent (MCO)

QAS Quantem Aviation Services, LLC; Orlando (FL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive wages

Health, dental and life insurance

401(k) with company match

AD&D and LTD

Employee Assistance Program

Employee discounts

Advancement opportunities

On the job training

Employee Recognition Program

DailyPay

Flexible schedule

Referral bonuses

Job summary

The Inland Group of Companies is seeking an Interim Lead Passenger Service Agent in Orlando, FL. You will coach peers, monitor operations, and provide exceptional customer service at ticket counters, gates, and baggage areas.

Responsibilities include meet and greet, ticketing, boarding announcements, and ensuring on-time performance while maintaining safety standards. Reading, writing, and speaking English is required; CBP seal eligibility and a valid driver’s license are mandatory.

Qualifications

• Must be 18 years of age or older.
• Must read, write, understand and carry out instructions in English.
• Proficient with Microsoft Office Suite or related software.
• Must obtain CBP seal; Orlando FL CBP requires US citizenship or US permanent resident status to receive a CBP seal.
• A valid driver’s license is required for this position.

Responsibilities

• Meet and greet passengers and provide exemplary customer service at the ticket counter, gate and baggage areas.
• Handle ticketing, gate and jet bridge functions and related announcements.
• Ensure safety standards are met and flights load/unload on time.
• Coordinate with team to manage passenger flow and assist with boarding and deplaning.

Skills

Customer service

English proficiency

Communication

Attention to detail

Professional conduct

Microsoft Office

Teamwork

Tools

Microsoft Office Suite

Job description

Discover an exciting future at the Airport! Interim Lead Passenger Service Agent

SHIFT HOURS:

Vary based on flight activities. More details will be provided during the interview.

About us:

The Inland Group of Companies (IDS and Quantem Aviation Services) is a trusted aviation partner operating at over 50+ airports across Canada and the United States. We deliver aircraft de-icing, fueling, environmental management, ground handling, and other specialized aviation support services. Safety is our highest priority. Every employee has the authority and responsibility to stop work when unsafe conditions exist.

To Learn more please visit "join-our-team"

What is in it for you:

• Competitive wages
• Insurance - health, dental and life
• AD&D and LTD 401(k) retirement plan with company match / Pension plan with employer match
• Employee Assistance Program
• Employee discounts
• Advancement opportunities
• On the job training
• Employee Recognition Program
• DailyPay
• Flexible schedule
• $300 referral bonuses - unlimited
• Benefits may vary by position and location.

Position Overview:

An Interim Lead Passenger Service Agent is a subject matter expert who coaches, motivates and guides operational work performed by their peers. Leads are responsible for monitoring and reporting any extraordinary performance or deviations from operational standards. As a lead passenger service agent, you will provide exemplary customer service to all airline passengers. You must also provide help and related customer services at the ticket counter, gate and baggage areas, and concourse of the airline they serve.

Duties include servicing customers by performing meet and greets, check-in, aircraft boarding and deplaning, ticketing, baggage service, making boarding, deplaning and public announcements, providing connecting flight information and direction assistance, and handling unruly, upset, or angry passengers.

Essential Duties and Responsibilities (Including but not limited to):

• Responsible for meeting and greeting passengers;
• Will be responsible for ticketing, gate and jet bridge functions;
• Must be professional and alert at all times;
• Ensures all QAS and customer safety standards are met and maintained;
• Ensure that all flights that Quantem loads and/or unloads operate on time;

Required Skills and Experience:

• Must be 18 years of age or older;
• Maintain and treat all information as confidential;
• Possess the tact to deal with all levels of employees and client representatives;
• Must be able to read, write, understand and carry out instructions in English;
• Must be able to verbally direct and communicate in English;
• Proficient with Microsoft Office Suite or related software;
• This position requires a employee to obtain a US Customs and Border Protection (CBP) seal. Orlando FL CBP require US citizenship or US permanent resident status in order to receive a CBP seal;
• A valid driver’s license is required for this position;
• Impeccable attention to detail and organization.

Work Environment:

• Indoor customer service environment;
• Prolonged periods of standing, noise level may be excessive at times.

Physical Demands:

• Must be able to carry, push, pull, lift up to 70 pounds and operate office equipment as necessary.

The Inland Group of Companies is committed to providing equal employment opportunities to all applicants and employees without discrimination based on protected grounds under applicable legislation.

To Learn more please visit "join-our-team"

The Inland Group of Companies offers a variety of opportunities to work in the field of aviation. Whether its deicing aircraft, protecting the environment, or keeping passengers and cargo moving, your future can take off with the Inland Group. The Inland Group of Companies is comprised of Inland Deicing Services (IDS) and Quantem Aviation Services (QAS). The Inland Group of Companies is a multi-national collective of premier aviation services providers. Each company is highly specialized in their field of expertise with proven track records of providing safe, efficient, and cost-effective aviation services