Interim Lead Passenger Service Agent (MCO)

Inland Deicing Services, LLC; Orlando (FL); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

AD&D insurance

LTD

401(k) with company match

Pension plan with employer match

Employee discounts

On the job training

DailyPay

Flexible schedule

Referral bonuses

Job summary

Inland Deicing Services, LLC is seeking an Interim Lead Passenger Service Agent at Orlando International Airport. You will coach peers, monitor operations, and ensure on-time flight handling while delivering exemplary customer service at ticket counters, gates, and concourses. The role requires 18+, English proficiency, and reliability.

A US CBP seal is required, plus a valid driver’s license. Proficiency with MS Office and strong attention to detail are essential.

Qualifications

• Must be able to read, write, understand and carry out instructions in English.
• Excellent customer service and communications skills.
• Strong attention to detail and organization.

Responsibilities

• Meet and greet passengers at the airport.
• Handle ticketing, gate and jet bridge functions; assist with boarding and deplaning.
• Provide information and directions, announce flight details to passengers.
• Assist in baggage handling and related customer services at counters and concourses.
• Maintain safety standards and respond to passenger concerns professionally.

Tools

Microsoft Office Suite

Job description

Discover an exciting future at the Airport!Interim Lead Passenger Service AgentSHIFT HOURS: Vary based on flight activities. More details will be provided during the interview.About us:The Inland Group of Companies (IDS and Quantem Aviation Services) is a trusted aviation partner operating at over 50+ airports across Canada and the United States. We deliver aircraft de-icing, fueling, environmental management, ground handling, and other specialized aviation support services.Safety is our highest priority. Every employee has the authority and responsibility to stop work when unsafe conditions exist.To Learn more please visit \"join-our-team\"What is in it for you:Competitive wagesInsurance - health, dental and life, AD&D and LTD401(k) retirement plan with company match / Pension plan with employer matchEmployee Assistance ProgramEmployee discountsAdvancement opportunitiesOn the job trainingEmployee Recognition ProgramDailyPayFlexible schedule$300 referral bonuses - unlimited*Benefits may vary by position and location.Position Overview:An Interim Lead Passenger Service Agent is a subject matter expert who coaches, motivates and guides operational work performed by their peers. Leads are responsible for monitoring and reporting any extraordinary performance or deviations from operational standards. As a lead passenger service agent, you will provide exemplary customer service to all airline passengers. You must also provide help and related customer services at the ticket counter, gate and baggage areas, and concourse of the airline they serve. Duties include servicing customers by performing meet and greets, check-in, aircraft boarding and deplaning, ticketing, baggage service, making boarding, deplaning and public announcements, providing connecting flight information and direction assistance, and handling unruly, upset, or angry passengers.Essential Duties and Responsibilities (Including but not limited to):• Responsible for meeting and greeting passengers;• Will be responsible for ticketing, gate and jet bridge functions;• Must be professional and alert at all times;• Ensures all QAS and customer safety standards are met and maintained;• Ensure that all flights that Quantem loads and/or unloads operate on time;Required Skills and Experience:• Must be 18 years of age or older;• Maintain and treat all information as confidential;• Possess the tact to deal with all levels of employees and client representatives;• Must be able to read, write, understand and carry out instructions in English;• Must be able to verbally direct and communicate in English;• Proficient with Microsoft Office Suite or related software;• This position requires a employee to obtain a US Customs and Border Protection (CBP) seal. Orlando FL CBP require US citizenship or US permanent resident status in order to receive a CBP seal;• A valid driver’s license is required for this position;• Impeccable attention to detail and organization.Work Environment:• Indoor customer service environment;• Prolonged periods of standing, noise level may be excessive at times.Physical Demands:• Must be able to carry, push, pull, lift up to 70 pounds and operate office equipment as necessary.The Inland Group of Companies is committed to providing equal employment opportunities to all applicants and employees without discrimination based on protected grounds under applicable legislation.To Learn more please visit \"join-our-team\"The Inland Group of Companies offers a variety of opportunities to work in the field of aviation. Whether its deicing aircraft, protecting the environment, or keeping passengers and cargo moving, your future can take off with the Inland Group.