Interim IT Director: Tech Transformation & Operations

HTC Global; Columbia, Northern (MD, KY); Hybride; USD 180 000 - 230 000; Plein temps

Avantages offerts par ce poste

Hybrid workplace flexibility

Work-Life Balance

Career development planning

Rewards & Recognition

Résumé du poste

HTC Global Services seeks an Interim IT Director to lead a major technology transformation, stabilize IT operations, and implement governance for a lasting change program. You will guide leadership through a period of transition while maintaining critical services and delivering measurable improvements in accountability and customer satisfaction.

The role spans 9–12 months, involving assessment of current operations, resource alignment with priorities, and governance development.

Qualifications

• Bachelor's degree required.
• 8+ years of experience leading organizational transformation, change management, and service delivery optimization.
• 8+ years of experience leading large, complex technology projects.
• 8+ years of experience with personnel management, coaching, and performance accountability.

Responsabilités

• Provide leadership for departmental operations, research technology infrastructure, and related services.
• Supervise managers, professional staff, and student staff.
• Establish performance expectations and monitor organizational outcomes.
• Make timely operational decisions and allocate resources based on departmental priorities.
• Lead organizational change initiatives and culture transformation efforts.
• Evaluate organizational effectiveness and recommend structural improvements.
• Stabilize departmental operations while maintaining continuity of critical IT services and customer engagement.
• Assess existing research technology infrastructure, services, operational procedures, active and anticipated projects, and budget needs.
• Establish or align customer engagement procedures with divisional standards, including use of service desk ticketing systems for support requests, client communications, task and project tracking, and reporting analytics.
• Establish governance, communication, and decision-making processes that support long-term operational success.
• Develop and monitor departmental priorities and performance metrics in collaboration with executive leadership.
• Coordinate departmental budgets and strategic resource allocation in collaboration with executive leadership.
• Ensure compliance with organizational policies, security standards, audit requirements, and applicable regulatory obligations.
• Remove organizational obstacles that limit productivity, innovation, and collaboration.
• Provide executive-level reports and recommendations to executive leadership.
• Document organizational recommendations, strategic priorities, lifecycle budgets, professional development needs, and transition plans for the incoming permanent Director.
• Support recruiting, mentoring, and preparation of team members where appropriate.
• Develop succession planning and transition documentation for permanent leadership.

Connaissances

Leadership

Change management

Program management

Formation

Bachelor's degree

Description du poste

HTC Global Services seeks an Interim IT Director to lead a major technology transformation, stabilize IT operations, and implement governance for a lasting change program. You will guide leadership through a period of transition while maintaining critical services and delivering measurable improvements in accountability and customer satisfaction.

The role spans 9–12 months, involving assessment of current operations, resource alignment with priorities, and governance development.