Enterprise Project Manager - Executive

HTC Global; Columbia, Northern (MD, KY); Hybrid; USD 180,000 - 230,000; Full time

Benefits offered by this job

Hybrid workplace flexibility

Work-Life Balance

Career development planning

Rewards & Recognition

Job summary

HTC Global Services seeks an Interim IT Director to lead a major technology transformation, stabilize IT operations, and implement governance for a lasting change program. You will guide leadership through a period of transition while maintaining critical services and delivering measurable improvements in accountability and customer satisfaction.

The role spans 9–12 months, involving assessment of current operations, resource alignment with priorities, and governance development.

Qualifications

• Bachelor's degree required.
• 8+ years of experience leading organizational transformation, change management, and service delivery optimization.
• 8+ years of experience leading large, complex technology projects.
• 8+ years of experience with personnel management, coaching, and performance accountability.

Responsibilities

• Provide leadership for departmental operations, research technology infrastructure, and related services.
• Supervise managers, professional staff, and student staff.
• Establish performance expectations and monitor organizational outcomes.
• Make timely operational decisions and allocate resources based on departmental priorities.
• Lead organizational change initiatives and culture transformation efforts.
• Evaluate organizational effectiveness and recommend structural improvements.
• Stabilize departmental operations while maintaining continuity of critical IT services and customer engagement.
• Assess existing research technology infrastructure, services, operational procedures, active and anticipated projects, and budget needs.
• Establish or align customer engagement procedures with divisional standards, including use of service desk ticketing systems for support requests, client communications, task and project tracking, and reporting analytics.
• Establish governance, communication, and decision-making processes that support long-term operational success.
• Develop and monitor departmental priorities and performance metrics in collaboration with executive leadership.
• Coordinate departmental budgets and strategic resource allocation in collaboration with executive leadership.
• Ensure compliance with organizational policies, security standards, audit requirements, and applicable regulatory obligations.
• Remove organizational obstacles that limit productivity, innovation, and collaboration.
• Provide executive-level reports and recommendations to executive leadership.
• Document organizational recommendations, strategic priorities, lifecycle budgets, professional development needs, and transition plans for the incoming permanent Director.
• Support recruiting, mentoring, and preparation of team members where appropriate.
• Develop succession planning and transition documentation for permanent leadership.

Skills

Leadership

Change management

Program management

Education

Bachelor's degree

Job description

Location: Columbia (MD) | Employment Type: Full Time - 40 hours per week | Job Level: T3 | Work Preference: Hybrid | Job Code: 245639

Job Description:

Job Title : Interim IT Director – Technology Transformation & Operations

Position Overview

Lead a significant organizational transformation initiative focused on stabilizing IT operations, strengthening organizational culture, improving service delivery, and establishing sustainable governance practices. This interim leadership opportunity involves guiding departmental operations through a period of change while maintaining critical IT services and preparing the organization for a successful transition to permanent leadership.

Over a 9–12-month engagement, the Interim IT Director will assess current operations, align resources with institutional priorities, improve employee accountability and customer satisfaction, and implement management practices that support long-term organizational effectiveness.

What You'll Do / Key Responsibilities

• Provide leadership for departmental operations, research technology infrastructure, and related services.
• Supervise managers, professional staff, and student staff.
• Establish performance expectations and monitor organizational outcomes.
• Make timely operational decisions and allocate resources based on departmental priorities.
• Lead organizational change initiatives and culture transformation efforts.
• Evaluate organizational effectiveness and recommend structural improvements.
• Stabilize departmental operations while maintaining continuity of critical IT services and customer engagement.
• Assess existing research technology infrastructure, services, operational procedures, active and anticipated projects, and budget needs.
• Establish or align customer engagement procedures with divisional standards, including use of service desk ticketing systems for support requests, client communications, task and project tracking, and reporting analytics.
• Establish governance, communication, and decision-making processes that support long-term operational success.
• Develop and monitor departmental priorities and performance metrics in collaboration with executive leadership.
• Coordinate departmental budgets and strategic resource allocation in collaboration with executive leadership.
• Ensure compliance with organizational policies, security standards, audit requirements, and applicable regulatory obligations.
• Remove organizational obstacles that limit productivity, innovation, and collaboration.
• Provide executive-level reports and recommendations to executive leadership.
• Document organizational recommendations, strategic priorities, lifecycle budgets, professional development needs, and transition plans for the incoming permanent Director.
• Support recruiting, mentoring, and preparation of team members where appropriate.
• Develop succession planning and transition documentation for permanent leadership.

Required Qualifications

• Completed bachelor's degree.
• 8+ years of experience leading organizational transformation, change management, and service delivery optimization.
• 8+ years of experience leading large, complex technology projects.
• 8+ years of experience with personnel management, coaching, and performance accountability.

Preferred Qualifications

• Experience with research cyberinfrastructure, high-performance computing, high-speed storage, and networking technologies.
• Experience implementing governance and operational maturity frameworks.
• Experience managing organizational change in higher education.
• Master's degree in science, technology, or a related field.
• ITIL.
• Cloud infrastructure experience with AWS and/or Azure.
• AI infrastructure experience with AWS, Azure, and/or Google.
• Training on HPC technologies, including Slurm and InfiniBand.

What Makes HTC A Great Place To Build Your Future

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.

At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

Our success as a company is built on inclusion and diversity.

HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect.

We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success.

HTC is an Equal Opportunity Employer and a proud National Minority Supplier.

We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

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At HTC Global Services, our culture is an embodiment of who we are – a value-led organizationcommitted to success of our people and customers.

• Hybrid and Workplace flexibility
• Work-Life-Balance
• Well-defined career development plan
• Rewards & Recognition program
• L&D focuses on upskilling
• Hands-on experience on Emerging Technologies and Digital Transformation
• Career Mobility programs