Interim Customer Support & Dispute Specialist (Live Channels)

Catawiki; Lisbon (IA); On-site; USD 21,000 - 34,000; Full time

Job summary

At Catawiki, you will join a fast-growing marketplace that values exceptional customer care and dispute resolution. You will handle inquiries across chat, email, phone and social media, mediating between buyers and sellers to find workable solutions.

You will work with a diverse team to ensure timely, accurate responses and a high-quality customer experience. This interim role focuses on delivering delight to customers while maintaining our standard of service.

Qualifications

• 1 to 4 years of direct experience in Customer Service or Content Moderation.
• Experience with Live Channels is highly valued.

Responsibilities

• Handle customer inquiries via chat, email, phone and social media.
• Resolve disputes between buyers and sellers with timely, effective solutions.
• Provide empathetic and clear support to ensure a positive customer experience.
• Collaborate with Sales and Experts to improve service quality.

Skills

Customer service

Content moderation

Live channels

Job description

At Catawiki, you will join a fast-growing marketplace that values exceptional customer care and dispute resolution. You will handle inquiries across chat, email, phone and social media, mediating between buyers and sellers to find workable solutions.

You will work with a diverse team to ensure timely, accurate responses and a high-quality customer experience. This interim role focuses on delivering delight to customers while maintaining our standard of service.