Customer Service Representative - Turkish and English (Interim)

Catawiki; Lisbon (IA); On-site; USD 21,000 - 34,000; Full time

Job summary

At Catawiki, you will join a fast-growing marketplace that values exceptional customer care and dispute resolution. You will handle inquiries across chat, email, phone and social media, mediating between buyers and sellers to find workable solutions.

You will work with a diverse team to ensure timely, accurate responses and a high-quality customer experience. This interim role focuses on delivering delight to customers while maintaining our standard of service.

Qualifications

• 1 to 4 years of direct experience in Customer Service or Content Moderation.
• Experience with Live Channels is highly valued.

Responsibilities

• Handle customer inquiries via chat, email, phone and social media.
• Resolve disputes between buyers and sellers with timely, effective solutions.
• Provide empathetic and clear support to ensure a positive customer experience.
• Collaborate with Sales and Experts to improve service quality.

Skills

Customer service

Content moderation

Live channels

Job description

At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, Woolly Mammoth’s Skeleton, Lady Gaga's Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day.

We're a one-of-a-kind marketplace for buying and selling special objects. Each week, more than 100,000 unique items are auctioned, all carefully curated by our passionate in-house experts.

Having sold over 25 million unique objects, our mission is to become the world's most popular destination for special objects. As a growing, diverse and sustainable scale-up, we proudly live by three core values. If these values resonate with you, we'd love to explore how you can join us.

• Taking ownership and driving impact
• Being open to change and feedback
• Being passionate about our mission and our customers.

IMPORTANT NOTE:

This position is for an Interim fixed-term 8 or 7-month contract (between September/October, to April of next year), with possible extension depending on performance and business needs.

What does the role involve?

At Catawiki, you have the opportunity to engage and delight our broad variety of customers (Sellers and Buyers) by solving complex challenges and managing disputes and complaints. You make sure that customer queries are addressed and resolved in a correct and timely manner via diverse channels (chat, email, phone, social media). When there is a dispute between a seller and a buyer, you will mediate between the customers and find a solution that works for both.

The customer service department plays an essential role in Catawiki, as our customer service representatives ensure that our customers return to our platform on a regular basis and thereby directly help grow the business. The customer service department is also a crucial link between departments, closely working with Sales and our Experts as well as other departments to improve the overall Customer Experience. Through their close customer contact, CS brings valuable feedback on possibilities for improvements in our services.

This is who you are

You are motivated by providing delight to our customers, you can communicate clearly, and providing excellent customer support is your main goal. You will try your utmost to find fitting solutions to all problems, and you do this in a patient and empathetic way. In addition, you are:

• 1 to 4 years of direct experience in Customer Service or Content Moderation. Experience with Live Channels is highly valued.