Interactive Teller Specialist

Forest Area Federal Credit Union; Fife Lake (MI); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

Forest Area Federal Credit Union is seeking an ITM Representative to deliver exceptional member service through Interactive Teller Machines. You will handle deposits, withdrawals, loan payments, and transfers, while posting transactions and maintaining accurate records.

The role emphasizes clear communication, problem solving, and proactive member engagement. You will greet members, explain account options, and guide them to appropriate services.

Qualifications

• 1–3 years of experience in a similar role.
• High school diploma or GED required.
• Courtesy, tact, and diplomacy are essential.
• Excellent verbal communication skills required.

Responsibilities

• Process member financial transactions via ITM and in-branch systems.
• Accurately post and transfer funds between accounts.
• Greet members and provide routine information about accounts and services.
• Identify member financial needs and recommend appropriate products.
• Troubleshoot basic ITM issues and assist members with questions.
• Collaborate with branch staff to ensure a seamless member experience.

Skills

Customer service

Cash handling

Communication

ITM knowledge

Problem solving

Education

High school diploma or GED

Job description

Forest Area Federal Credit Union is seeking an ITM Representative to deliver exceptional member service through Interactive Teller Machines. You will handle deposits, withdrawals, loan payments, and transfers, while posting transactions and maintaining accurate records.

The role emphasizes clear communication, problem solving, and proactive member engagement. You will greet members, explain account options, and guide them to appropriate services.