Interactive Teller

Meritrust Credit Union; Wichita (KS); On-site; USD 21,000 - 30,000; Full time

Job summary

Meritrust Credit Union is seeking an ITM Teller to provide exceptional member service through live video interactions using Interactive Teller Machines. You will assist members with financial needs, promote Meritrust products, and ensure accurate, compliant handling of transactions.

The role emphasizes problem solving, collaboration with branches, and adaptability to extended hours and evolving business needs.

Qualifications

• Provide exceptional member service via Interactive Teller Machines (ITMs).
• Perform teller functions with accuracy and compliance.
• Identify and report suspicious activity per regulations.
• Maintain knowledge of Meritrust products, policies, and procedures.
• Resolve member inquiries and escalate when needed.

Responsibilities

• Deliver prompt, professional service to members via ITMs and handle transactions.
• Accurately perform teller duties with attention to detail and compliance.
• Identify suspicious activity and report through proper channels.
• Maintain up-to-date knowledge of Meritrust products and policies.
• Educate members on using ITM technology and assist with digital channels.
• Meet or exceed personal and team service quality goals.
• Build positive relationships with internal partners and staff.
• Adapt shifts to support extended hours and changing needs.

Skills

Customer service

ITM usage

Financial transactions

Regulatory compliance

Problem solving

Team collaboration

Adaptability

Job description

The primary responsibility of this role is to provide exceptional service to our members through live video interactions using Interactive Teller Machines (ITMs). This position focuses on creating a personalized and seamless experience by assisting members with their financial needs, identifying opportunities to enhance their financial well‑well-being, and recommending Meritrust products and services when appropriate.

Essential Functions

• Deliver prompt, professional, and courteous service to members via Interactive Teller Machines (ITMs), efficiently handling financial transactions, inquiries, and service requests.
• Accurately perform all teller functions with a strong attention to detail and compliance.
• Identify and report suspicious activity through appropriate channels in accordance with regulatory guidelines.
• Maintain up-to-date knowledge of all credit union products, services, promotions, policies, and procedures.
• Apply effective problem-solving skills to address member inquiries, escalating or seeking assistance when appropriate.
• Research and resolve member issues, complete necessary follow-up, and refer complex situations to the appropriate branch or department as needed.
• Educate and assist members in using ITM technology, demonstrating comfort with emerging technologies and supporting other digital service channels.
• Consistently meet or exceed individual and team performance goals related to service quality, efficiency, and accuracy.
• Build and maintain positive working relationships with internal business partners, retail teams, and department staff.
• Demonstrate flexibility by adapting to change and adjusting work shifts to support extended hours and evolving business needs.
• Maintain open and effective communication with direct management.
• Complete all required annual Meritrust education and development programs, including applicable internal training initiatives.
• Other duties as assigned.