Interaction Designer, Speech & Voice Analytics

NGP Management Oy; United States; On-site; INR 1,500,000 - 2,100,000; Full time

Benefits offered by this job

Medical insurance

Annual leaves Karnataka

Holidays & leave policy

L&D fund

Team events

Flexible benefit plans

Job summary

Observe.AI is seeking an Interaction Designer to analyze spoken language data and derive insights within our CX platform. You will collaborate with cross-functional teams to enhance speech-based applications and AI voice technologies.

The role focuses on configuring analytics, validating data quality, and translating customer requirements into measurable value for clients across contact centers.

Qualifications

• 2+ years of experience using speech analytics tools to identify key points of interest in contact center interactions.
• Strong communication skills to collaborate with internal teams.
• Understanding of contact center industry and KPIs.
• Ability to manage projects and priorities with stakeholders.

Responsibilities

• Understand quality evaluation forms and configure points of interest in Observe.AI dashboard.
• Automate scoring for evaluations using speech analytics tools.
• Audit and resolve accuracy issues in voice analytics.
• Collaborate with Sales, Product, and Engineering to support deals and customer success.
• Translate customer requirements into speech analytics configurations showing ROI.

Skills

Speech analytics

Communication

KPIs

Project management

Teamwork

Stakeholder alignment

Job description

Observe.AI is seeking an Interaction Designer to analyze spoken language data and derive insights within our CX platform. You will collaborate with cross-functional teams to enhance speech-based applications and AI voice technologies.

The role focuses on configuring analytics, validating data quality, and translating customer requirements into measurable value for clients across contact centers.