Intensive Case Manager — Community Support & Services

International Institute of Wisconsin, Inc; Milwaukee (WI); On-site; USD 36,000 - 44,000; Full time

Job summary

International Institute of Wisconsin, Inc. seeks a coordinator to provide individualized, long-term intensive case management. You will assess eligibility, develop Self-Sufficiency Plans, and coordinate services across housing, healthcare, benefits, and more.

Regular client contact and documented progress are required. Responsibilities include intake assessments, SMART goal plans, and 180-day Quality of Life Score updates.

Qualifications

• At least two years of case management, healthcare navigation, behavioral health support, disability services, or related experience.
• Ability to manage complex cases, maintain professional boundaries, and document services accurately.
• Valid driver’s license, reliable transportation, and ability to meet IIW driving and insurance requirements.

Responsibilities

• Screen referrals for eligibility and need for intensive case management.
• Conduct intake assessment and develop Self-Sufficiency Plan with SMART goals.
• Complete Quality of Life Score and progress assessments every 180 days and at case closure.
• Maintain regular client communication and document contacts; coordinate services across systems.

Skills

Case management

Healthcare navigation

Documentation

Cultural humility

Crisis escalation

Tools

QLS

Case management databases

Job description

International Institute of Wisconsin, Inc. seeks a coordinator to provide individualized, long-term intensive case management. You will assess eligibility, develop Self-Sufficiency Plans, and coordinate services across housing, healthcare, benefits, and more.

Regular client contact and documented progress are required. Responsibilities include intake assessments, SMART goal plans, and 180-day Quality of Life Score updates.