Disabilities Residential Program Manager

ViaQuest, Inc.; Cleveland (OH); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Paid training

Benefits package for full-time (health

Employee discount program

Paid time off

Employee referral bonus program

Job summary

ViaQuest, Inc. is seeking a Program Manager to coordinate services and supervise staff across Cuyahoga County.

The role is full-time with on-call requirements, focusing on delivering high-quality supports to individuals with developmental disabilities in their homes. Responsibilities include managing services, staffing, training, and ensuring excellent customer service for individuals, families, guardians, and partners.

Qualifications

• High school diploma or GED or higher.
• Minimum 3 years of experience in developmental disabilities.
• Strong customer service and communication skills.
• Supervisory or management experience preferred.

Responsibilities

• Ensure individuals receive quality services and engage with the community.
• Coordinate and manage all services and supports, including medical appointments and finances.
• Use behavioral health interventions to improve outcomes.
• Develop and assess behavior support strategies and provide training.
• Collaborate with the service team to ensure communication and customer service.
• Supervise Direct Support Professionals and ensure thorough training.
• Monitor staffing hours to ensure coverage for all shifts.
• Provide excellent customer service to individuals, families, the county board, and the team.

Skills

Customer service

Communication skills

Time-management

Decision-making

Supervisory/management experience

Education

High school diploma/GED

Job description

Program Manager

$48,000 per year / Full Time/ On Call Required / Opportunities across Cuyahoga County (East and West sides)!

At ViaQuest Residential Services we provide quality support and services to individuals with developmental disabilities in their homes.

A Great Opportunity

$48,000 per year / Full Time/ On Call Required / Opportunities across Cuyahoga County (East and West sides)!

At ViaQuest Residential Services we provide quality support and services to individuals with developmental disabilities in their homes.

Responsibilities may include:

• Ensure that the individuals we serve are receiving quality services and are engaged with the community.
• Coordinate and manage all services and supports for the individuals served, including medical appointments, household management, behavior management, financial services, benefits, etc.
• Use behavioral health interventions to improve outcomes for individuals served.
• Assist in the ongoing development of behavior support strategies and ensuring the implementation of these strategies, including providing training and assessing the effectiveness of the behavior support.
• Collaborate with all members of the individuals’ service team to ensure great communication and customer service is in place.
• Supervise Direct Support Professionals and make sure they are thoroughly trained and providing the best possible services.
• Monitor staffing hours to ensure appropriate services are provided and coverage is in place for all shifts.
• Provide great customer service to individuals served, families/guardians, the county board, and all members of the service team.

Requirements for this position include:

• High school diploma/GED or higher.
• Minimum of 3 years of experience in the field of developmental disabilities
• Strong customer service and communication skills.
• Supervisory or management experience preferred.
• Displays strong communication skills and possess excellent decision-making and time-management skills.

What ViaQuest can offer you:

• Paid training.
• Benefit package for full-time employees (including medical, vision, dental, disability and life insurance and a 401k).
• Employee discount program.
• Paid-time off.
• Employee referral bonus program.

About ViaQuest Residential Services

To learn more about ViaQuest Residential Services please visit

http://www.viaquestinc.com/specialized-services/residential-services/

From Our Employees To You

http://careers.viaquestinc.com/viaquest-culture-of-choice/

Do you have questions?

Email us at [e-mail]