Integrations Tech Support Specialist

QuaverEd; Nashville (TN); Hybrid; USD 55,000 - 60,000; Full time

Benefits offered by this job

Health care subsidy

Paid time off and holidays

401(k) program

Job summary

QuaverEd, an education technology company based in Nashville, is seeking an Integrations Support Specialist to onboard school districts and provide frontline phone and email support for our curriculum platform. This role requires strong customer service skills and technical knowledge of authentication protocols and IMS Global standards.

The position emphasizes SQL, networking, and cybersecurity, with collaboration across teams to improve operations and support thousands of schools nationwide and

Qualifications

• 2-year degree or comparable experience.
• Experience with authentication protocols such as SAML, LDAP, ADFS, OAuth 1, and OAuth 2.
• Experience with IMS Global learning standards (LTI, OneRoster, Common Cartridge).
• SQL expert; networking, database systems, and cybersecurity knowledge.

Responsibilities

• Provide frontline phone and email support to school districts.
• Onboard school districts who use our curriculum platform.
• Assist in planning development of software tools/apps to aid operations.
• Communicate effectively with customers, teammates, and supervisors across platforms (phone, video call, email).

Skills

Customer service

Communication skills

SQL

Networking

Cybersecurity

Problem solving

Education

2-year degree

Tools

SAML

LDAP

OAuth

OAuth 2

Job description

Description

Salary Range: $55,000 - $60,000

Job Type: Full-Time (Non- Exempt)

QuaverEd is a rapidly growing, innovative education technology company founded in 2009. Our mission is enriching the lives of children by helping educators to engage students in general music, social and emotional learning, as well as health and physical education. We are headquartered in historic Music Row in Nashville, Tennessee. Check out our website at QuaverEd.com.

QuaverEd, is seeking an Integrations Support Specialist to join a highly motivated team serving thousands of schools across the nation and around the world. This position will be responsible for onboarding school districts who use our curriculum platform as well as providing frontline phone and email support to school districts. Additional responsibilities may include planning the development of software tools/apps to aid operations.

Responsibilities

• Excellent customer service skills;
• Excellent verbal and written communication skills;
• Comfortable communicating directly with customers, teammates, and supervisors on variety of platforms (phone, video call, email, etc);
• SQL experience (Proficient);em-solving skills;
• SQL experience (Proficient); and
• Working knowledge of networking, database systems, and cybersecurity.

Requirements

• 2-year degree, or comparable experience
• Previous customer support experience
• Experience with authentication protocols such as SAML, LDAP, ADFS, OAuth 1, and OAuth 2
• Experience with IMS Global learning standards (LTI, OneRoster, Common Cartridge)
• SQL experience (Expert)
• Expert knowledge of networking, database systems, and cybersecurity
• Working knowledge of software design and development

The Job Title role is not a remote work position. All employees must live within commuting distance of Music Row in Nashville. We are currently requiring all team members to work at minimum 3 days a week in the office on the QuaverEd campus and allowing 2 days remote. This requirement is subject to change at the discretion of the team member's Supervisor and company policies.

QuaverEd, Inc. offers an excellent benefits package including 80 hours of vacation per year with an increase after 3 years, 12 paid holidays, 60 hours of sick leave, subsidized health care up to $9,000 per year, a 401(k) program with no participation fees. QuaverEd also offers full employer paid basic life, fertility, health advocate, teladoc, identity theft, and a collegial, supporting atmosphere.

QuaverEd, Inc. is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, disability, age, or genetic information.