Integrations Tech Support Specialist

QuaverEd, Inc.; Nashville (TN); On-site; USD 55,000 - 60,000; Full time

Job summary

QuaverEd, Inc. is seeking an Integrations Support Specialist to onboard school districts and provide frontline support for our curriculum platform. The role requires strong SQL, networking and cybersecurity knowledge, plus experience with authentication protocols and IMS Global standards.

Based in Nashville, TN, this on-site position is non-exempt, with a schedule requiring 3 days in-office and 2 days remote. QuaverEd offers a comprehensive benefits package and a collaborative work environment.

Qualifications

• Requires 2-year degree or comparable experience.
• Experience with authentication protocols such as SAML, LDAP, ADFS, OAuth 1 & 2.
• Experience with IMS Global learning standards (LTI, OneRoster, Common Cartridge).
• SQL experience: Expert.
• Strong knowledge of networking, database systems, and cybersecurity.
• Experience with software design and development.

Responsibilities

• Onboard school districts using our curriculum platform.
• Provide frontline phone and email support to school districts.
• Assist in planning development of tools/apps to aid operations.

Skills

SQL

Education

2-year degree

Tools

Auth protocols (SAML, LDAP, ADFS, OAuth 1, OAuth 2)

IMS Global standards (LTI, OneRoster, Common Cartridge)

Networking

Cybersecurity

Software design & development

Job description

Salary Range: $55,000 - $60,000

Job Type: Full-Time (Non- Exempt)

QuaverEd is a rapidly growing, innovative education technology company founded in 2009. Our mission is enriching the lives of children by helping educators to engage students in general music, social and emotional learning, as well as health and physical education. We are headquartered in historic Music Row in Nashville, Tennessee. Check out our website at QuaverEd.com.

QuaverEd, is seeking an Integrations Support Specialist to join a highly motivated team serving thousands of schools across the nation and around the world. This position will be responsible for onboarding school districts who use our curriculum platform as well as providing frontline phone and email support to school districts. Additional responsibilities may include planning the development of software tools/apps to aid operations.

Responsibilities

• Excellent customer service skills;
• Excellent verbal and written communication skills;
• Comfortable communicating directly with customers, teammates, and supervisors on variety of platforms (phone, video call, email, etc);
• SQL experience (Proficient);em-solving skills;
• SQL experience (Proficient); and
• Working knowledge of networking, database systems, and cybersecurity.

Requirements

• 2-year degree, or comparable experience
• Previous customer support experience
• Experience with authentication protocols such as SAML, LDAP, ADFS, OAuth 1, and OAuth 2
• Experience with IMS Global learning standards (LTI, OneRoster, Common Cartridge)
• SQL experience (Expert)
• Expert knowledge of networking, database systems, and cybersecurity
• Working knowledge of software design and development

The Job Title role is not a remote work position. All employees must live within commuting distance of Music Row in Nashville. We are currently requiring all team members to work at minimum 3 days a week in the office on the QuaverEd campus and allowing 2 days remote. This requirement is subject to change at the discretion of the team member's Supervisor and company policies.

QuaverEd, Inc. offers an excellent benefits package including 80 hours of vacation per year with an increase after 3 years, 12 paid holidays, 60 hours of sick leave, subsidized health care up to $9,000 per year, a 401(k) program with no participation fees. QuaverEd also offers full employer paid basic life, fertility, health advocate, teladoc, identity theft, and a collegial, supporting atmosphere.

QuaverEd, Inc. is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, disability, age, or genetic information.