Integrations Specialist

Kolme Group; United States; Remote; USD 55,000 - 155,000; Part time

Job summary

Kolme Group, a growing international consulting firm, seeks an Integrations Specialist. This fully remote role offers opportunities for personal and professional growth while requiring basic knowledge of software integrations and customer service skills. You'll work closely with clients to develop strategic solutions and aid in project management.

Benefits

Schedule flexibility

One-on-one mentorship

Opportunity for personal growth

Qualifications

• High school graduate with basic understanding of coding.
• Experience in technical support/troubleshooting is a plus.
• Ability to conduct research and apply findings.

Responsibilities

• Support team members and customers with software integrations.
• Develop integration solutions to unique business challenges.
• Maintain accurate notes and document processes.

Skills

Customer Service

Technical Analysis

Project Management

Technical Support

Data Analysis

Education

High School Diploma

Degree in Computer Science or related field (preferred)

Tools

Microsoft Office

API protocols

Programming Languages (JavaScript, Ruby, Python)

Job description

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Disclaimer

The best way to apply for our openings is through our job board. Please do not contact anyone within our organization directly as your application may be lost.

Disclaimer

The best way to apply for our openings is through our job board. Please do not contact anyone within our organization directly as your application may be lost.

Kolme Group provides consulting services to help our clients attain the highest value from their investment in Project Management (PM). Come join our growing international PM consulting company with a culture that focuses on maintaining the balance between customer-centric and employee-centric foundations.

At Kolme Group, we understand how flexibility allows our team members to deliver exceptional results to our clients. This role provides boundless opportunities for both personal and professional growth. We are a fully remote organization that offers schedule flexibility, one-on-one mentorship, and an extraordinary culture lead by an inspiring leadership team. If you are driven, like to exceed expectations, and want to work with an awesome group of people, we want you to apply for this opportunity.

BASIC FUNCTION OF THE JOB

The Integrations Specialist is a member of a dynamic team dedicated to providing excellent support to the team members and customers of Kolme Group. This individual must have a basic understanding of the fundamentals of software as a service, software integrations methodologies, and implementation. In this role, the Integrations Specialist will act as the architect and design integration solutions to unique business problems. The Integrations Specialist is responsible for developing strategic solutions to connect application infrastructures, while data integrity.

This is a part-time temp-to-permanent contract position.

WORK PERFORMED

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform and excel in this role.

We are a team at Kolme Group: we all take part in sales development activities in order for us to thrive in today’s market. Business opportunity cultivation is a long-term investment in time and energy aimed at growing our company. This involves recognizing potential clients, discovering market expansion opportunities, developing strategic relationships, spotting prospective project expansion, upselling to meet client needs, and collaborating with the sales team to convert leads into sales. We win together!

Essential Functions Of The Job

The Integrations Specialist will learn to work within a team and/or individually in helping and supporting customers. Each encounter is unique, however, generally require a level of skills that includes:

• Customer Service
• Technical Analysis
• Project Management
• Technical Support
• Documentation
• Troubleshooting
• Data Analysis
• Provide excellent customer support
• Maintain employee and company confidentiality
• Maintain accurate notes and documentation
• Learn and manage data integration best practices
• Plan, execute and manage the integration of data across the data assets
• Develop standards, designs, and data maps
• Developing and executing test plans and scenarios including data deign, tool design, and implementation
• Assist with training and the development of training materials
• Communicate clearly and effectively with team members, customers, and management
  
  

In This Role, You Will Get To

• Work side-by-side with leadership who focuses on the success of the team
• Set yourself up for a successful career by learning and growing the necessary fundamentals to be an Integrations Specialist and industry leader.
• Expand your expertise! You will learn how a variety of businesses operate, what challenges they face, and how an Integrations Resources impacts the overall business.
• You will have the opportunity to work with various companies on their unique business problems, which will allow for a better understanding of how the integration design and implementation is used across various platforms.
  
  

Measures Of Success & Key Performance Indicators (KPI’s)

Attain measurable and visible increase in the following areas:

Utilization

• Meet billable utilization targets each month, with a minimum of 70%, goal of 75%, stretch goal of 80%+
  
  

Profitability

• Maintain project profitability by adhering to scope, timeline, and budget
  
  

Client Satisfaction

• Closing projects with the Kolme/Client relationship in good standing
• Demonstrates professional approach to client concerns
• Renewal or reengagement of client projects
  
  

Personal Goals

• Completion and/or satisfaction of personal goal as established by management
• Invest, at minimum, 5 hours of Professional Development per quarter
  
  

Successful Knowledge, Skills, And Abilities

• Excellent organizational and task management skills
• Strong interpersonal skills
• Self-starter and highly motivated
• Keen attention to detail
• High degree of patience
• Proactive and critical thinking skills
• Ability to conduct research and apply findings
• Time management skills
• Ability to communicate in both technical and user-friendly language
• Excellent oral and written communication and presentation skills
• Able to prioritize and execute tasks in a high-pressure environment
• Experience working in a team-oriented, collaborative environment as well as work independently
• Other duties as assigned
  
  

Minimum Requirements

Education and/or Experience:

• A High School Graduate
• Microsoft Office proficient
  
  

Desired Education And/or Experience

• A two or four-year degree from accredited college in Computer Science, Information Technology or a related field; completed or in-process is preferred, but not required
• Experience in code writing, any language, with a basic understanding of the fundamentals of code writing is required
• Strong candidates will have knowledge of and/or previous experience with any number of the following areas (highly preferred but not required)
• Technical support/troubleshooting
• Conduct research into applications, integrations, issues and products updates
• Linking of cross-functional applications
• Knowledge of API protocols
• Operating systems (Linux, Microsoft, Apple)
• Programming languages (JavaScript, Ruby and Python)
• iPaas or middleware (Workato, Mulesoft, Jitterbit, Zapier, Make)

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Project Management and Information Technology

• Industries

  Business Consulting and Services

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