Integration Support Engineer

PLANIT Group; United States; Remote; USD 80,000 - 110,000; Full time

Job summary

A leading company in IT integration services seeks an Integration Support Engineer to manage office moves, internet circuit testing, and provide comprehensive support for various office integration projects. The ideal candidate should possess extensive experience in network engineering, troubleshooting, and effective collaboration skills to ensure smooth operations during transitions.

Qualifications

• Five or more years of experience in tier 2 network/computer engineering and support.
• Experience with Microsoft environments including O365, Windows 10, Server, Active Directory.
• Ability to handle high-pressure situations and collaborate with internal teams.

Responsibilities

• Place equipment orders and track deliveries.
• Provide post-migration support and troubleshoot issues.
• Support Windows Server configuration and troubleshooting.

Skills

Collaboration

Customer Service Orientation

Interpersonal Skills

Problem Solving

Networking Knowledge

Microsoft Office

Tools

Microsoft Azure

AWS

PRTG

SolarWinds

Nagios

Job description

USA Right to Hire On-Site Flexibility/Remote: 100%

Integration Support Engineer

Must live within an hour of an international Airport!

No C2C vendors, please!

The PlanIT Group is seeking an Integration Support Engineer to implement office moves, consolidations, closures, internet circuit testing/turn-up, equipment refresh and replacements, and assist with office integration projects.

Must Haves:

• Five or more years of experience in tier 2 network/computer engineering, support, or related technical field. Valid driver’s license and U.S. passport.
• Versatile background with systems administration, help desk, networking support, end-user training, VMware and/or other virtualization platforms, GPO and Active Directory troubleshooting, Azure, O365 email, server configuration, and end-user support. Willingness to travel domestically and internationally.

Responsibilities:

• Place equipment orders and track deliveries.
• Provide post-migration support, including connecting to computers via LogMeIn and troubleshooting issues.
• Manage issue logs, document incidents and resolutions, and communicate support issues to the project team.
• Coordinate with Telco teams to verify ISP circuit information.
• Conduct office closures, decommission servers, ISP equipment, WAPs, and other hardware.
• Perform office moves, including shutting down equipment, preparing systems for relocation, and setting up in new locations.
• Verify new internet circuits and connect networking equipment.
• Complete e-waste inventory and coordinate pickups.
• Support go-live activities, including user training on O365, company portal, spam filtering, archiving, and encryption.
• Assess application support by vendors and plan upgrades for unsupported platforms.
• Manage network refresh projects, such as replacing UPS units, installing WAPs, and assisting with RingCentral VoIP migrations.
• Support Windows Server 2012/2016 and Windows 10 configuration and troubleshooting.
• Migrate computers onto the corporate network and restore applications and user data.

Knowledge, Qualifications, Skills, and Abilities:

• Experience supporting Microsoft environments including O365 (Email, SharePoint, OneDrive, Teams), Windows 10, Server, AD/Azure AD, Intune.
• Minimum 7 years supporting Windows OS, Windows Server, Active Directory, and GPOs.
• Effective collaboration with internal teams, end-users, management, and third-party vendors.
• Professional attitude with excellent interpersonal, verbal, and written communication skills, and strong customer service orientation.
• Ability to handle high-pressure situations professionally.
• Experience in application administration and performance tuning.
• Knowledge of monitoring systems like PRTG, SolarWinds, Nagios.
• Ability to work with distributed teams.
• Solid networking knowledge including TCP/IP, SD-WAN, VLANs, basic web traffic filtering, and voice network fundamentals.
• Proficiency with Microsoft Office, with expertise in Outlook, Excel, Word; familiarity with Microsoft Project, Visio, PowerPoint is a plus.
• Understanding of cloud computing platforms like Microsoft Azure or AWS.
• Physical ability to set up racks, monitor arms, switches, firewalls, UPS, and WAPs, and lift up to 50 lbs.
• Ability to sit at a computer for extended periods.