Integration Operations Lead: Strategic Staffing & Scheduling

Boston Dynamics, Inc.; Waltham (MA); On-site; USD 102,000 - 130,000; Full time

Benefits offered by this job

Benefits package

Job summary

Boston Dynamics, Inc. is seeking an Integration Operations Coordinator who will act as the central staffing and scheduling hub for customer integration projects within the IPM organization.

You will balance staffing, capability alignment, and project timelines across engineering and operations to optimize utilization and client experience. The role involves building portfolio dashboards, integrating hardware lead times, and coordinating with Finance, Legal, and Supply Chain to streamline

Qualifications

• 5+ years of experience in project scheduling, resource allocation, program operations, or professional services operations.
• Hands-on experience with project scheduling tools.
• Proven track record of building operational dashboards and reporting suites.
• Direct experience managing complex scheduling dependencies involving hardware lead times, resource capabilities, and cross-functional handoffs.
• We Value Background in management consulting, resource staffing, or field engineering operations.
• Familiarity with hardware supply chain workflows, finished goods tracking, and Statements of Work (SOWs) / legal contract execution.
• Strong interest in workflow automation, process optimization, and building "control tower" operational systems with a strong interest in AI tools and agentic workflows.
• Experience balancing resource and travel load.

Responsibilities

• Schedule Creation & Master Timelines: Develop, monitor, and update baseline timetables, milestones, critical paths, and task sequences across complex customer integration projects using tools (Smartsheet, Cetinia, etc.).
• Strategic Staffing & Leadership Alignment: Partner closely with Customer Solution & Integration Leads to analyze upcoming customer integration pipelines, understand staffing needs, including assignment details and required team capabilities, and proactively plan allocations while balancing client, office, and individual needs.
• Capability-Based Resource Allocation: Partner with Customer Solution & Integration Leads to make thoughtful staffing decisions matching Field Application Engineers (FAEs) and Integration Project Managers (IPMs) to customer engagements based on technical capability annotations, project complexity, client service, target utilization, retention, and individual travel availability.
• Workload Readiness & Assignment Diversity: Oversee operational readiness and integration team assignments across field teams, continuously monitoring active and historical assignments to help ensure FAEs and IPMs gain exposure to a variety of projects, diverse technical challenges, customer environments, and professional experiences.
• Manufacturing Lead-Time & Hardware Integration: Interface directly with manufacturing and supply chain teams to track lead times, hardware availability, and finished goods inventory; incorporate hardware readiness dates directly into project scheduling and staffing decisions.
• Portfolio Tooling, Dashboards & Analytics: Build, maintain, and optimize portfolio-level dashboards tracking project metadata, engagement types, engineer utilization, bench capacity, and critical path risks to drive operational insights.
• Resource Load Balancing & Capacity Forecasting: Monitor team workload, analyze historical data, and build forward-looking capacity models to balance resource loads and forecast future staffing needs.
• Cross-Functional Interfacing: Finance: Track project burn rates, integration portfolio finances, and milestone billings. Legal: Coordinate on integration contracts, Statements of Work (SOWs), and legal documentation. Business Operations: Partner on internal process streamlining, workflow optimization, and operational efficiency initiatives. Logistics & Assets: Align customer order shipment dates with engineer site arrivals, and manage tracking for internal Customer Specific Integration (CSI) assets.
• Core Competencies Systems-Driven & Automation Mindset: Passion for building scalable processes, eliminating manual overhead, and automating scheduling and reporting workflows through tooling.
• Meticulous Attention to Detail: Exceptional precision in tracking hardware availability, contract status, resource schedules, and complex dependencies without losing sight of critical paths.
• Cross-Functional Orchestration: Ability to serve as a high-touch operational interface across technical managers (FAE/IPM), corporate leads (Finance/Legal), and supply chain teams.
• Data & Portfolio Analytics: Strong capability to turn project metadata into actionable dashboards, capacity forecasts, and operational insights.
• Strategic Resource Balancing: Strong judgment in weighing project urgency, technical requirements, travel loads, and engineer career growth.

Skills

Project scheduling

Resource allocation

Dashboard development

Cross-functional coordination

Workflow automation

Stakeholder management

Hardware lead times

Tools

Smartsheet

Cetinia

Job description

Boston Dynamics, Inc. is seeking an Integration Operations Coordinator who will act as the central staffing and scheduling hub for customer integration projects within the IPM organization.

You will balance staffing, capability alignment, and project timelines across engineering and operations to optimize utilization and client experience. The role involves building portfolio dashboards, integrating hardware lead times, and coordinating with Finance, Legal, and Supply Chain to streamline