Integration and Implementation Engineer

Fluent Trade Technologies Limited; New York (NY); On-site; USD 110,000 - 170,000; Full time

Job summary

Fluent Trade Technologies Limited is seeking an Integration and Implementation Engineer to bridge business requirements and technical integration for major global financial clients. You will coordinate across internal teams, onboard new clients, and train end‑users.

The ideal candidate has 3–5+ years in software implementation or FX support, strong trading system knowledge, excellent English communication, and the ability to work independently in a fast‑paced fintech environment.

Qualifications

• 3–5+ years in software implementation or FX support.
• Experience with enterprise software implementation lifecycles.
• Trading experience required; FX systems knowledge a plus.
• Excellent written and spoken English.
• Strong presentation and training abilities.

Responsibilities

• Gather, analyze and translate client requirements for internal teams.
• Coordinate with R&D, PM, QA, and Support to delegate tasks.
• Track feature requests, custom developments, and bug fixes.
• Serve as primary technical contact for new clients during integration.
• Train clients and guide them to operate the Fluent platform.
• Provide FX deployment guidance and configuration support.
• Document configurations and changes in live production environments.
• Maintain knowledge base articles and share best practices.

Skills

Trading systems knowledge

Client-facing communication

English proficiency

Software implementation lifecycle

Independent work

Education

Bachelor's degree in CS/IT/Finance/Economics/Business Admin

Job description

Fluent Trade Technologies is seeking a highly motivated, analytical, and customer‑centric Integration and Implementation Engineer to join our operations team. In this multi‑faced role, you will bridge the gap between business requirements, technical integration, customer education for our major global financial clients.

You will act as the primary technical conduit for our customers: gathering and analyzing their software requirements, routing them to internal teams (R&D, Product Management, QA), and training end‑users. The ideal candidate blends solid technical skills with exceptional client‑facing abilities and a strong understanding of financial technology, particularly Foreign Exchange (FX) markets.

Key Responsibilities:

• Client Requirements Management: Actively gather, analyze, and translate customer business and technical requirements in a clear way to relevant teams.
• Internal Routing & Coordination: Process client requests and collaborate closely with R&D, Product Management, QA, and Support teams to delegate tasks effectively.
• Progress Monitoring: Track the lifecycle of feature requests, custom developments, and bug fixes, ensuring timely delivery and providing regular status updates to internal and external stakeholders.
• Client Onboarding: Serve as the primary technical point of contact for new clients throughout the implementation and integration lifecycle.
• Customer Training & Guidance: Quickly master the Fluent software suite and educate client teams on how to effectively operate, manage, and configure the platform.
• FX Solutions Deployment: Provide specialized support and configuration guidance for clients implementing FX‑related features and trading workflows.
• System Configuration & Maintenance: Assist customers in achieving requirement Execute, test, and document system configurations and modifications in live production environments.
• Knowledge Sharing: Maintain knowledge base articles, contribute to implementation best practices, and provide structured client feedback to R&D.

Requirements:

• 3–5+ years of experience in software implementation, technical integration, business analysis, or Tier 1-2 at Bank FX support desk
• Understanding of enterprise software implementation lifecycles.Trading experience- a must
• Strong domain knowledge of trading systems. Huge advantage for FX systems
• Exceptional presentation, training, and interpersonal skills; ability to explain complex technical concepts to non-technical users; ability to work independently and in team environments.
• Excellent written and spoken English skills; proven experience supporting clients within US business hours.
• Bachelor’s degree in Computer Science, Information Technology, Finance, Economics, Business Administration, or equivalent experience.

Advantages:

• Familiarity with Agile software development methodologies
• Cross-functional collaboration across R&D, Integration, and PM teams.