Integrated Systems Operations Manager

Kidwell

Lincoln (NE)

On-site

USD 80,000 - 120,000

Full time

6 days ago

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Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Disability insurance

Paid vacation

Holidays

Sick leave

Flexible scheduling

Maternity/paternity leave

401k with company match

Career development potential

Certifications & trainings covered

Job summary

Kidwell is seeking an Operations Manager to lead the Integrated Systems division in Lincoln, NE. This role scales operations by aligning people, processes, and resources to deliver strong execution and exceptional customer experience.

You will oversee project delivery, service operations, workforce planning, and process improvement while collaborating with Sales, Engineering, Project Management, Service, and Field Operations to drive profitable growth and operational excellence.

Qualifications

5+ years of leadership experience in operations, project delivery, service management, or a related field.
Experience managing cross-functional teams, operational performance, and customer relationships.
Demonstrated success driving process improvement and operational results.

Responsibilities

Assist in developing and executing departmental goals, objectives, and KPIs.
Oversee daily operations to ensure projects/services are delivered safely and efficiently.
Monitor performance and implement improvements for scalability and growth.
Prepare and communicate operational performance metrics and reports.
Provide leadership, coaching, and accountability to teams.
Support recruiting, onboarding, training, and retention initiatives.

Skills

Leadership

Strategic Thinking

Financial Acumen

Communication

Collaboration

Process Improvement

Customer Focus

Problem Solving

Organization

Accountability

Education

Bachelor's degree

Job description

Brief Description

Kidwell is looking for an operations leader who can help take our growing Integrated Systems Division to the next level. This role is more than keeping the operation moving. It is about bringing people, processes, and resources together to improve performance, solve challenges, and create an operation that is built to scale. Working closely with the Executive Director of Integrated Systems, the Operations Manager will help turn strategic priorities into strong execution while delivering an exceptional experience for our customers. This role oversees project delivery, service operations, workforce planning, process improvement, and departmental performance. The Operations Manager works across Sales, Engineering, Project Management, Service, and Field Operations to ensure the division operates efficiently, profitably, and in alignment with Kidwell's values and customer commitments.

Kidwell Core Values

At Kidwell, our core values make us who we are and show in everything we do; Led by passion, we believe our everyday jobs contribute to something bigger than ourselves. We pride ourselves in our creativity, but also in the effective solutions we create that bring value to our customers. Our employees act like owners, who take initiatives to lead and are treated like family. We are relentless and see work ethic and accountability as the baseline in the pursuit of excellence.

Primary Responsibilities

Operational Leadership

Assist in developing and executing departmental goals, objectives, and key performance indicators.
Oversee daily operations to ensure projects and service activities are delivered safely, efficiently, and consistently.
Monitor operational performance and implement improvements that support scalability and growth.
Prepare and communicate operational performance metrics and department status reports.

Team Leadership & Development

Provide leadership, coaching, and accountability to team members and department leaders.
Support recruiting, hiring, onboarding, training, and retention initiatives.
Foster a culture of ownership, continuous improvement, collaboration, and accountability.

Project & Service Delivery

Ensure successful execution of projects and service commitments while maintaining customer satisfaction.
Partner with Sales, Engineering, Project Management, and Field Operations to coordinate resources and priorities.
Assist in resolving customer escalations and operational challenges.
Ensure proper project turnover, documentation, and customer handoff processes are completed.

Financial & Resource Management

Support departmental budgeting, forecasting, and resource planning efforts.
Monitor labor utilization, productivity, backlog, and profitability metrics.
Assist in aligning staffing levels and operational resources with business demand.

Process Improvement

Develop, document, and improve operational processes and standards.
Promote effective use of business systems, reporting tools, and documentation practices.
Lead initiatives that improve operational efficiency and customer experience.

Key Performance Indicators

Customer Satisfaction
Project On-Time Completion
Service Response Performance
Labor Utilization
Gross Margin Performance
Backlog Management
Employee Retention & Development
Documentation & Process Compliance

Core Competencies

Leadership & Team Development
Strategic Thinking
Financial & Business Acumen
Communication & Collaboration
Process Improvement
Customer Focus
Problem Solving & Decision Making
Organization & Accountability

Education & Experience

Bachelor's degree in Business, Technology, Engineering, Construction Management, or related field preferred.
5+ years of leadership experience in operations, project delivery, service management, or a related field.
Experience managing cross-functional teams, operational performance, and customer relationships.
Demonstrated success driving process improvement and operational results.

Benefits