Integrated Systems Operations Leader

Kids for the Future; Lincoln (NE); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Disability insurance

Paid vacation

Holidays

Sick leave

Flexible scheduling

Maternity/Paternity leave

Clothing allowance

401k with company match

Job summary

Kidwell is seeking an Operations Manager to lead our Integrated Systems division. You will align people, processes, and resources to scale operations and deliver exceptional customer experiences.

You will work closely with the Executive Director of Integrated Systems to translate strategic priorities into strong execution. You will oversee project delivery, service operations, and workforce planning across Sales, Engineering, Project Management, Service, and Field Operations to ensure efficient,

Qualifications

• 5+ years of leadership experience in operations, project delivery, service management, or related field.
• Experience managing cross-functional teams, operational performance, and customer relationships.
• Demonstrated success driving process improvement and operational results.

Responsibilities

• Assist in developing and executing departmental goals, objectives, and KPIs.
• Oversee daily operations to ensure projects and service activities are delivered safely, efficiently, and consistently.
• Monitor operational performance and implement improvements for scalability and growth.
• Prepare and communicate operational performance metrics and status reports.
• Provide leadership, coaching, and accountability to team members.
• Support recruiting, onboarding, training, and retention initiatives.
• Foster a culture of ownership, continuous improvement, collaboration, and accountability.
• Ensure successful execution of projects and service commitments while maintaining customer satisfaction.
• Coordinate resources with Sales, Engineering, Project Management, and Field Operations.
• Resolve customer escalations and operational challenges.
• Ensure proper project turnover, documentation, and customer handoff processes.
• Support budgeting, forecasting, and resource planning; monitor labor utilization, productivity, backlog, profitability.

Skills

Leadership

Strategic Thinking

Financial Acumen

Process Improvement

Customer Focus

Problem Solving

Organization

Education

Bachelor's degree in Business/Technology/Engineering/Construction Management

Job description

Kidwell is seeking an Operations Manager to lead our Integrated Systems division. You will align people, processes, and resources to scale operations and deliver exceptional customer experiences.

You will work closely with the Executive Director of Integrated Systems to translate strategic priorities into strong execution. You will oversee project delivery, service operations, and workforce planning across Sales, Engineering, Project Management, Service, and Field Operations to ensure efficient,